We are in Ontario, Canada and are serviced by Union gas for home heating and I had been locking natural gas price through Direct Energy.
After first five years terms, we re-locked the price at 31.2 cents per cubic meter about 2-3 years ago. And as u all know, natural price had plummeted to point lowest in 7 years. Union gas natural gas price (for those without Direct energy) is at 19.84 cents per cubic meter. Well, sucks me and those who locked it anywhere above 25 cents per cubic meter.
But those rants aside, I came across the fact that Direct Energy raised transportation charge from 4.9 c/m3 at beginning of 2008 to 5.9 c/m3 and then again to 6.9 c/m3 in may of 2008. In terms of storage charge, they raised to ~1 c/m3 to ~2 c/m3 back in Aug of 2008.
Well because of obvious reason (operation cost, gas used for transportation), those prices had to go up but Union gas provides it at 4.27 c/m3 for transportation and ~1 c/m3 for storage as of Jan 2010.
In fact, just two years ago, difference between union gas and direct energy for transportation fee was not that much and storage fee were nearly even.
I understand needs of transportation/storage for gas delivered by Direct Energy from supplier to Union gas would be different than transportation/storage needs of Union gas but it was very similar two years ago.
Now difference from combined expense is nearly 3 cents per cubic meter, I have to think that Direct Energy who tried to keep it at level w Union Gas/Embridge is now trying to squeeze extra profits out of it by passing the cost onto customers who never agreed on overpaying for transportation/storage fee other than agreeing on fixed gas price.
I have filed complaints to customer service but I am wondering how many of u out there are having same problems and if there is anyone with suggestions on how to pursuit this if customer service guys will not be willing to resolve this.