It seems the Delta "lifetime" warranty seems to really be until they
stop selling that product. I have a shower set where the finish has
gone bad. They say there is a newer style that will work and that they
will sell me but since they no longer make the exact one, tough luck.
After a few Emails the tack moved to "you must not have done the
required maintenance" which was not true. They in went to "do you have
your original receipt". Then with nothing else to say it pivoted to
"prove this was a manufacturing defect".
Just be aware "lifetime" seems to be 10-15 years or whenever they
change the style. Be sure you save enough tile to be able to go in and
change the valve body. When I do it will not be Delta.
On 02/17/2017 10:06 AM, email@example.com wrote:
Well, yeah, know that (note there _was_ a smiley attached) but what the
hey, might as well give 'em as much grief as can.
I don't guess I'm surprised on out-of-production item; would think might
give at least a significant discount just for customer relations, but
outfits of that size just really don't care about one individual
end-user customer, unfortunately.
If this was something that was easy to replace,. I would just replace
it but the valve body is buried in a wall behind tile and there is no
easy way to replace it without tearing up the wall. That is why I
thought "lifetime" was worth doing. It is clear that Delta had no
intention of honoring these warranties when they changed the design
and did not have the ability to fill parts demand on the old ones.
It makes me wonder how long cartridges will be available. In the
conversation they warned me the cartridge I would get with the kit
they wanted to sell me for $150 probably would not fit my valve and I
would lose the shower diverter function requiring buying another part
to block off the diverter.
It begs the question, who would willingly buy something like a shower
valve, that gets buried behind thousands of dollars worth of tile, if
they knew it would be obsolete with no parts available in 15 years?
On Fri, 17 Feb 2017 13:14:29 -0500, firstname.lastname@example.org wrote:
Go to your local plumbing emporium (not Home Despot or Lowes) - they
WILL have replacement parts available. Most likely 3rd party parts,
but they WILL fit and they WILL work. Likely cheaper than buying OEM
parts if they were still available from Delta. (Can't figure out why
Delta parts even HAVE a retail price since they are all covered by
On Fri, 17 Feb 2017 13:55:52 -0500, email@example.com wrote:
My impression is they sell parts to people who want to change the look
of existing good parts but mine were clearly bad and I have been
complaining about it for a year and a half.
I assume there will be 3d party cartridges for a long time but I am
not having a lot of luck finding a trim for the one I have. I am about
ready to just strip it and paint it with epoxy paint.
If I could duplicate the tile, I would bust it out and replace the
On 2/17/2017 2:21 PM, firstname.lastname@example.org wrote:
Why do you have to bust out tile? It should be replaceable from the
other side unless it is on an outside wall. I just cut out a section of
drywall, replaced the shower faucet, patch drywall. In my case, rather
than patch it I hung a mirror over the hole.
It is tile on both sides. The valve is really not that easy to get
from the back either. There is a 2x4 between the studs that the valve
mounts to ... from the front. I could do it easier from the shower
side. Right now I am not doing anything. My wife might decide that
since I already broke into the tile, I might as well break out all of
it and start over with a new bathroom ;-)
On Sat, 18 Feb 2017 17:31:25 -0500, email@example.com wrote:
The parts I need are the trim, not the stuff in the valve. I have
given up on Delta doing anything. I wire brushed the parts down to the
bare brass, shot a coat of primer on, 2 coats of bronze paint and a
clear coat of poly. It looks OK to my wife and I am done for a while.
I am going to bust out a piece of tile and replace the valve when I am
ready for another project. My wife says she thinks there is one piece
around here somewhere. It won't be a Delta.
They are just saying no and it really does not matter what I ask them.
I think that you are little confused Manufacture do not need prove that
is not manufacturing defect "But you need to prove that it is"
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