We have a new kitchen with room for an island, but I haven't been able to
get around to making it. So, the wife sees a picture in a magazine of
buffet-looking piece of furniture with a countertop with legs supporting an
overhang. She also recalls a similar unused piece at her parents' house.
So, we now have this piece, but it needs a new, larger top. I really don't
have the time to build a butcher block top, so I looked around for one. I
ended up ordering a 1 3/4 x 30 x 60 maple workbench top from Grizzly. It
arrived by freight today. The top was wrapped in a double-layer corrugated
carton with heavy cardboard angles around all edges. That was all held on
with nylon strapping and what appeared to be an entire roll of packaging
tape. Inside, there were hard plastic corners on each corner. Let's just
say this was packed very well, IMO. Most importantly, the wife is pleased.
On Fri, 16 Mar 2007 02:17:14 -0400, "Lee Michaels"
You want to make sure it's big enough for the thanksgiving turkey. A
pattern vise is a must for positioning during carving. Does the
tucker come in stainless steel?
Are round or square dog holes better for a kitchen application?
My prediction came true. Damnit, Leon, do you ever say "thank you" for
someone doing a good job? Yes, I expected it to arrive undamaged. This was
packaged in such a way that it would have very difficult to damage if you
even tried. You complain that it isn't "good customer service" when there's
a problem and it gets fixed because, well, there shouldn't have been a
problem in the first place. Here's a case that fits your description, but
you apparently still wouldn't acknowledge a good transaction. So, if a
company doesn't get a pat on the back for fixing a problem or doing it right
the first time, just when you would be happy? I'm glad you're not my
They're actually next on my list. Since the top is quite heavy, it was
shipped via freight. I wasn't home when it arrived, and I knew my wife
couldn't manage it. The driver was good enough to carry it into the garage,
which I don't think he was obligated to do. I dropped the manager of the
local depot a line to say thanks.
Personally, I appreciate a job done as expected and give effusive thanks
when expectations are exceeded since exceeding expectation seems to be
somewhat of a rare circumstance. I think the situation you describe is the
former. Some people consider that worth a phone call. I'm sure Grizz
appreciates that call. Other people consider met expectations worth
continued business without a phone call. I'm sure Grizz appreciates that as
well. Two views, neither of them wrong.
my $1/50, ymwv, etc...
Be well, work wood
Yes absolutely, to those that care about my business.
Your coming on here and giving Kudo's for doing something right leads one to
believe that that is not the norm for the company that you are dealing with.
Yes, I expected it to arrive undamaged. This was
That is correct.
Here's a case that fits your description, but
Sure I would, to Grizzly if I felt the need, not here for something that
should be included in the price you pay for the service.
So, if a
When I get "continued" consistant good servce. Not for a one shot deal that
was done as expected.
I'm glad you're not my
The Boos Blocks are a grade or two better than what Grizzly sells.
Boos will typically not have any end joints unless it is over 80" long
so all the laminate strips are full length. End joints are just never
as clean as edge joints and can possibly be a problem eventually but
it is a small thing. Not anything you will notice unless some asshole
(like me) points it out or you are in the business yourself.
The Griz tops are a super price deal. Nice to hear they take it
seriously to get it to you in good shape. The workbench tops can be
just bit of a crap shoot becuse that grade of top can have more
discolorations, knots or small joint gaps then would be allowed in a
first quality Boos.
If the counter worked out nice that is fantastic. I have considered
doing the same thing so it is good to hear. From Boos it used to be
very difficult to get counter tops unless they were coated with that
rock hard clear poly. Natural is so much nicer. Now days more folks
will order the naturals for you from Boos.
My final suggestion is forget the turkey or the vice, give the wife a
go on that counter top!
People can say whatever about Grizzly but their Customer Service has always
done a great job for me. I have to say, I was surprised at how little
packaging/protection came with some of my purchases (and wasn't real happy
with it) but whenever I've had an issue or question, the CS department has
been great. It would be great if when we order something, the product is
perfect, packaged perfectly, and works as described. Rarely is this the
case. Then you're reliant on the manufacturer's CS department. When I
purchase I usually consider post sale product support in my decision to
purchase. I would suspect in the case of Grizzly, that they got a little
too flimsy on their shipping so perhaps they are beefing it up as it started
eating into their profits? In any case, as long as you got what you wanted
and it's in good shape, that's all that matters.
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