Unbelievably bad customer service from tooled-up.com

[Dave Plowman (News)]

Isn't there a minimum amount for this? 200 quid?

[Dorothy Bradbury]

Actually, this requires a little explanation. o Buy one £100 item by C/C - you are covered o Buy two £99 items by C/C - you are not covered

Also, accepting a partial refund complicates matters, but can be forced upon you by the sale contract. Eg, trade supplier also sell to retail, but terms as trade so a seller does not accept returns under DSR and will impose a 25% restocking fee on unopened returns.

Cheshire Trading Standards to a consumer will say illegal under SoGA, to a business will say they can "exclude certain rights under SoG legislation apart from description and title, subject to a 'test of reasonableness'". Somewhat different advice :-)

Something to be aware of re "trade suppliers" re tools in particular, 25% restocking fees are a nice earner.

(It was several RCBOs from Rapid Electronics, they were ordered Sunday, cancelled 9am Monday, but arrived later the same Monday. Schneider agreed to do a pure residential callout for RCBO recall. Returned unopened, refused to refund the 25% fee less postage).

Some CCC (credit card companies) will go beyond the terms set by the CCP (credit card processor) and refund on items below £100. Others will not, but are bound by the CCP (eg, VISA/Mastercard). CCP for example require delivery to a card registered address, CCC can allow delivery elsewhere - but bear the risk.

[Si]

In message , "Dave Plowman (News)" writes

GBP100 as stated by other posters.

But, MSDW (now sadly bought by Goldfish) have refunded me on purchases for less than this when I've contacted them.

[manatbandq]

,

As others have also stated, that limit is for claims against the card issuer rather than the retailer, in the case when the retailer ceases trading.

See above.

MBQ

[Mathew Newton]

,

Not true - it is joint liability for any breaches of contract, and not just limited to retailers ceasing trading.

Mathew