How bad does customer service get?

Try taking something electrical back then you'll see their customer service really in action.....

.andy

To email, substitute .nospam with .gl

I've found HomeBase to be second to none when it comes to poor customer service. They even surpass the GUS group.

My mother recently bought a table lamp from Safeway. No bulb fitted, but this wouldn't be a problem, would it? Like heck. Can anyone point me in the direction of a SMALL bayonet cap (SBC) reflector bulb? None in Safeway, Focus, B&Q depot, Woolies, Curry's or little-shop-that-can-get-almost-anything. This latter even spent the afternoon telephoning his suppliers and rang back the following morning with no success. I checked Screwfix/TLC/CPC/Maplin etc. with no luck.

She had lost the receipt (subsequently found) and in the meantime the lamp had been reduced in price - so when she took it back to the shop, they would only refund her the current price, not the one she payed.

Grrr...

M.

Well what do you expect buying electrical goods from a food shop? B-)

None in

When ever I have taken things back to Safeway a record has been taken of my name, item, amount, the CS reps signature and mine. Return to the shop armed with the recipt and get them to look up that entry and refund the difference.