Advice please new composite door?

[Bob]

My sons just had a new composite door installed with frame. Clearly the frame is not square, (fitters trying blame it on the plasterer boarding the ceiling in the same room) .

The thickness of the frame is larger than that of the door by around 4mm so the keep to the frame does not reach far enough forward as can be seen below.

This means the door part contacts the frame when closed and is marking the plastic. The latch can be caught behind the edge of the profile leading to it breaking. It also has only one rubber seal and no draught excluder.

The fitter says it is correct, any thoughts?

[dennis]

Who butchered the frame around the lock? They can sort out the fit when they replace the frame for that cockup.

[Bob]

Its the fitters handy work. He manufacturers his own upvc frames.

Hes also fitted french windows to a "bay" arrangement. He was back yesterday to straighten and square the frames. Now there's a 1/4 inch gap at the top and it will not lock. He manufacturers his own upvc frames.

We seem to have a real cowboy here, hes failed to attend 2 recall visits so far and doesn't bother to phone when hes not going to arrive. Its taken 3 months to get him back. Hes even threatened to knock my lads head off for complaining. The standard of work is shocking.

Problem seems to be getting someone to do a report, hes not in any organisation.

[Andy Burns]

More often the not, the doors would have a long strip of multipoint locking (bolts, hooks and mushrooms) not a single bolt and latch. The lock apertures are routed using a jig, that one looks like a blunt chisel and lump hammer were used instead.

A one man band? Has he got the kit to make them properly? Are the frames mitred and welded at the corners, or some other arrangement?

[Tim Watts]

For "manufactures" try "bodges with a hacksaw a-la Drivel".

[dennis]

Phone trading standards.

[spuorgelgoog]

That's a police matter

Owain

[The Medway Handyman]

I suspect your lad went for the cheapest price?

Surely he must be a FENSA member?

[Brian Gaff]

Well I'd show the mess to the makers of the door equipment and when they confirm your view, you can beat up the fitters with it. I doubt the manufacturers would be pleased with such wanton c*ck ups. Not that i can see, but it sounds horendous. Brian

[Andy Burns]

OK, so I hadn't seen the photo of the full door, just the lock photo, they are mitred/welded but look a bit rough, don't look flat/square but that might just be the uneven mastic ...

Was the brikwork on the right hand side like that before the door+panel were fitted?

[meow2222]

I might compose a letter listing the defects, including that it fails to me et current govt recommendations for minimum level of exterior door security . And stating his threat, his failures to rectify the problem after numerou s opportunities, and the lost earnings opportunities due to his failures to show up when booked. And point out what it would cost to have a competent fitter redo the work. And summarise that in view of all the events to date he is no longer permitted to appear at your address, you reject the goods a nd service and will not be paying a penny, and will be very happy to defend your position in court. And that should there be any further threat of any kind, you will assist the police in prosecuting him. Mark it 'without prej udice.' You can get more detailed & knowledgeable advice from uk.legal.mode rated.

NT

[Tricky Dicky]

All composite doors I have seen have been supplied with frame. At our last house we had a similar door and window panel and it was made up of two sect ions door frame and window panel. Your bodger has used window frame compone nts to make up a frame and doorway combined hence why the 4mm difference, c omposite doors are from my experience about as thick as a normal exterior w ooden door. If you have not paid him then don't. If you got a FENSA certifi cate I would make a complaint with them. If he has not provided you with on e then he should have got BC approval, get your BCO out to look at it. If n either, then he has done an illegal job and can be sued and subject to crim inal proceedings.

Richard

[meow2222]

t house we had a similar door and window panel and it was made up of two se ctions door frame and window panel. Your bodger has used window frame compo nents to make up a frame and doorway combined hence why the 4mm difference, composite doors are from my experience about as thick as a normal exterior wooden door. If you have not paid him then don't. If you got a FENSA certi ficate I would make a complaint with them. If he has not provided you with one then he should have got BC approval, get your BCO out to look at it. If neither, then he has done an illegal job and can be sued and subject to cr iminal proceedings.

If your BCO sees it I expect you'll be required to replace it. At your cost of course. The fitter being in the wrong doesn't mean you're going to get your money.

NT

[Bob]

On 02/08/2014 17:13, Phil L wrote: .

The black bits are holes from his cutting out

[Bob]

Some more pics here

Ive noticed the door pins to the patio doors can be slipped out from outside quite easily which leads to the door being easily removed whilst locked, there are no hinge bolts.

Is there a minimum requirement for security to doors such as these?

Also silicone for pointing etc.

I cant see any manufacturer of the door stamped on it any where, you may well be correct, the door may have been with a frame which would explain things. A fitter I had to look knew him and did say he is known for collecting bits to make jobs up.

Apparently he was not the cheapest but has been paid.

We have already written to him twice with no response.

[Andy Burns]

The frame has 'Selecta' printed on it, their Advance70 is one of the common frame types, they also make composite doors.

The drilled holes with no screws with re-drilled holes nearby look like a complete abortion ...

[Tim Watts]

Selecta are a perfectly reputable extrusion manufacturer.

The whole thing certainly looks buggered up to me.

Not sure which ones you mean?

[Dave Plowman (News)]

The pics seem to be not available now, but when I looked earlier it looked like the edges of drilled holes. Normally you'd drill those slightly under the size of the rectangle needed and file square. But that takes more time to do.

[Andy Burns]

But looking again, perhaps it's a weep hole, rather than a neatly routed weep slot like my supplier cut.

[Tim Watts]

Weep hole...