Thinking about possibly buying a new Toro lawn mower at Home Depot (metro
Boston area), and was wondering:
If you buy one there, what does one do for service, if and when it might be
Do they do it (prompt and reliable ?), or do you have to find a local Toro
dealer where you probably should
have bought it in the first place ?
HD doesnt have service techs just sales people. Even if price is a bit
more a dealer will be sure it is set up right and know the product and
have parts. HD won`t service it your local dealer will. Locals usualy
will meet HDs price if you ask.Toro has Techumpsee? motors. Honda is
I believe that for a local place to be an "Authorized Repair Center" for a
brand (Toro, Stihl,etc) they must repair the brand regardless of where it
That said, I would say that if you are buying something that is worth
repairing (as opposed to throwing away and replacing) you are ALWAYS better
off buying it from the local dealer. In my experience they are very
competitive in price and the extra service I have received with the product
outweighed any minimal price difference that I have paid.
Besides, the local guy is much more likely to turn around your repair
quickly than he will the product bought at a box store.
Amen to this suggestion; I always try to buy from a local store for
the goodwill and the good service. Prices usually are the same, and
often they carry better quality products that the box stores don't
(examples including higher-end Weber grills). I bought a Weber grill
from a local store for either the same or a slightly lower price than
the boxes offered, and my grill came with a FULL tank of propane (the
boxes will NEVER do that) plus a cute and delicious jar of barbecue
sauce. Beat that! Check around locally, seriously; relationships are
so important, not just the almighty dollar.
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