Let me see ... the first thing they send you is a 45 RPM single of "Doing The Hokey Pokey", right?
BTW, _NICE_ email address. Descriptive, simple, and bound to get someone's panties in a wad.
Rick
I have got to congratulate Tim Hortons on one VERY fast reaction and superb damage control effort. I receiver 2 e-mails in response to my e-mails and they basically said: "Yup somebody screwed up, we're on it..." And an immediate apology to all those offended.
My coffee is still WAY better. AND that manager should be fired.
I'd certainly want more information before deciding if she had it coming or not. However trivial this incident was, if she had a history of giving away product (perhaps to friends?) and had been warned about it before then maybe they were justified in firing her. I've had to fire a few people over the years, it was never on a first offense or even a second, but once someone convinced me they either were not capable of doing the job or just didn't give enough of a crap, then my responsibility to the business says they have to go. The smart policy is to issue written warnings and document them every time, if somebody takes exception to being fired a file full of warnings is hard to explain away.
The media only tells what will improve their ratings, never the rest of the story. Does Paul Harvey even broadcast anymore?
I have got to congratulate Tim Hortons on one VERY fast reaction and superb damage control effort. I receiver 2 e-mails in response to my e-mails and they basically said: "Yup somebody screwed up, we're on it..." And an immediate apology to all those offended.
Good on you Robatoy and good on them for looking into the matter. Obviousely "damage control".
My coffee is still WAY better. AND that manager should be fired.
Agreed he had a whole day to think about it and still shot from the hip.
There's a statement about it on the Tim Hortons web site--seems that they agree that the firing was inappropriate.
There is more now.
Almost every day on KTRH 740 AM here in Houston, although Ron Chapman has been pinch hitting for him lately... basically, been listening to Paul Harvey since I was in college in the 60's, when I drove home for lunch everyday at noon to his voice on the radio
Exactly... why hang her on a 16 cent TimBit? Obviously they didn't quite think this thing through. Tim Hortons is a corporate clusterfuck. Their coffee sucks too. Their donuts are nothing but fat and sugar. My middle daughter worked at Tim Hortons when she was in highschool. The policy was not to charge cops and EMS types for products. Policy. I don't like that outfit. (In case you didn't notice.)
"I cannot tell a lie. *I* put that envelope under that pile of garbage..."
I absolutely LOVE that song!
And now I'll go back over to the group W bench
It is a pretty good song, but THIS is much better:
The difference is between "fired" and "laid off" or (I hate this one) downsized is that if you are laid off, a future employer likely will not think twice about it, other than maybe thinking about if you get called back.
"Fired", on the other hand, has some very negative connotations that, in this case, a young mother, may have a hard time getting around for a while to get another job
I won't even make a guess as to whether the managers made the right or wrong call, based on policy, but I do wonder why the hell it took THREE of them!!! I've had to fire a few guys in a prior life as a boss....never once did I need "help" or backup.
Mike
Huh? What store management has that kind of attitude? Other employees maybe, but not store management.
Depends upon the company for whom one works and the vision of upper level management. My job certainly would qualify me as "management" and I while I might not be fired over following a rule or policy at the expense of customer relations, I guarantee you that such an action would be severely career limiting and would be reflected in my yearly performance review results.
Zero-tolerance may have no consequences to employees of a government run organization that, because of tax policies has little serious competition, it does not work for businesses that have competition.
What in the hell is a "recycled" TimBit??
And yes, it is an Outrage.
Who argued?
That only applies to the Tim Horton version of the Kopi Luwak flavoured TimBits
Making the managers look bad is also a possibility.
Sounds a bit like Dickens.
Liver and onions with seconds at lunch. Same again for dinner. And sneak into midnight chow for more. Why they bothered with liver is beyond me, most folks hated it. Coffee picked up from the mess hall at 7am Saturday still on the hot plate at 7am Sunday. Standing a spoon upright in it was almost possible.
But, I'll pass on the chicken. Somebody in the Pentagon or Congress must have owned a chicken ranch.
That might be the case, there are lots of idiotic managerial droids out there. Or they might be trying to avoid more bad publicity, you never know these days.
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