So I need a $3.00 part for my jointer or else it is dead. Order it
online from Delta. You would think thing they would not charge $8 for
shipping since the part weights about 1 ounce. Just annoyed and wanted
to complain to someone.
1.How much time will it take Delta employees to process the paperwork for
your order, look up and pick the part from some warehouse location. Pack the
item and supply a box or package and deliver it to the shipping department?
2. How much of the $8.00 is the actual cost of shipping?
3. Would your otherwise dead Jointer needed a 1 cent item or if the part was
$50 would the shipping cost make any difference to the shipper?
4. Do you think Delta is "getting rich" on your $11 transaction?
5. Is your dead Jointer worth $11 to have it come back to life and be
Wow. If my Table Saw, Drill Press or Planer became dead I'd be more than
happy to have it working again for $11!
happy to have it working again for $11!
I often do what I can to avoid paying shipping costs also, and I know
they seem high. I'll look around Amazon to bring orders up past the
$25 free shipping point, I'll search around online to find a supplier
with lower freight charges, or I'll plan to stop by stores (i.e.
Woodcraft) that aren't local to me, but are on the way to somewhere I'm
traveling. Overall, I probably spend more time trying to save a few
bucks than I really save in the end. However, if your part were $11
and shipping were "free", it'd probably be a mini-gloat!
Are you serious? What should they do, eat the shipping just for you??
FYI - UPS charges for 1 pound (minimum) package to a residential address is
now about $5.00. Add the cost of the box, packing, label, labor to pull and
pack the part.
Be happy they don't have a $25 (or more) minimum order charge. I would.
One ounce could readily go via USPS for about 39 cents. Add an ounce for a
bubble envelope and we are still under a dollar.
UPS is not always the shipper of choice ... certainly not for items that
can travel via First Class mail and frequently not for items that can go
via prioprity mail.
Apparently Delta is just dropping everything in a box and waiting for the
brown truck to pull up outside. But the white truck with the red & blue
stripes will ALSO make pickups and, in many cases, charge less than the
Just my two cents ... I don't think shippers give much thought to
providing cheap shipping from the customers point of view because they
know that, as long as the charge doesn't get TOO crazy, they can always
recoup it from the customer.
As the owner of a company that ships over 500 packages a month, I can tell
you that USPS does not have the infrastructure required to handle any
serious volume. We do not offer USPS to our customers for a couple of
reasons, first, they do not offer any sort of tracking service, only
delivering confirmation. Second, USPS's technology in regards to
processing/handling shipments is *really( poor (entering the shipment,
printing labels, pickups, tracking). Basically, it's a big PIA to ship
anything via USPS, and the only thing it is really good for is for shipping
those small few dollar parts, and it's just not worth the time and effort
for such low margin items.
Shipping USPS makes it *MUCH* cheaper for us Canadians since they only
charge a flat $5 for brokerage.
UPS wants $23 for an import permit, $4.25 to collect the fees from you
if you don't have a brokerage account, and then a sliding scale of
brokerage fees depending on the value of the item you're importing.
(For a $40 item they want $19.45 in fees!)
And of course, all these fees are taxable.
When all you need is a $3 part, it's pretty gruesome to end up with a
$30 brokerage charge on top of the shipping cost.
I cringe everytime a package is sent to me via UPS. Every single time
it looks like a gorilla threw it around his cage. One time UPS even
spilled what looked like used motor oil on it. Another time the box
looked like it was deliberately crushed. All boxes, even the
undamaged ones are very dirty. It's like they've got a rule that
everything goes through a dirt mister or is dragged several hundred
feet down a country road.
It's more a testament to the quality of the box and manner in which
the merchandise was packed that anything arrives undamaged. In the
case of the above mentioned crushed box, the contents *were* damaged.
The people that will send via USPS are more favored by me when I have
In the 5 years we have been in business we have had less than 10 packages
reported damaged, and UPS paid for the damage in every case but one. I think
you might be using a wee bit of hyperbole. :)
There are probably very few companies within your favor, I know none of our
competition ships USPS, and I can't recall any company I have ever purchased
from other than a small mom & pop shop that offered USPS shipping. For the
reasons I previously stated I would imagine.
No, no hyperbole. You've only been in business 5 years. Just wait.
The package with oil on it was a set of mesquite boards ordered
through Texas Kiln products. My first TIVO was sent in TIVOs own
colorful box. Dirty. Very very dirty. The last time (several years
later) a couple months ago, TIVO sent one in their colorful box, but
this time packed in the center of a larger brown box which took the
brunt of the UPS abuse. 3 times within the same number of months, I
ordered blank DVDs from supermedia.com. Crushed in each case. The
2nd box was hurt so bad it broke the cakebox inside that the DVDs
actually sit in. the spindle the DVDs are on was broke about 1/2 way
up. Fortunately all the DVDs were ok.
I could go on. Want to hear more?
Then there is no choice if I happen upon your company and the kind of
stuff it sells. But I'm on a hair trigger now to go ape on UPS. In
fact, I may decide I don't need the item at all.
Amazon for one, will send via USPS. Fedex is another option.
UPS is careless with the package entrusted to them. And apparently
doesn't make the slightest effort to improve their service. When I
hear that they're on strike, I love it. It means for me, for a while,
I may get something sent via a method that doesn't put what I've
ordered at risk.
UPS should go out of business.
I have to say, you've had an experience. I've been receiving weekly (or
greater) shipments from both UPS and Fed Exp for twenty years now and I've
never even come close to what you describe. In fact in those twenty years,
I cannot remember a damaged shipment. It's possible something way back when
did arrive damaged, but it would have been so long ago that I really don't
remember it. As far as dirty goes - never - absolutely never encountered
Don't know what makes your experience so different from mine, but it sure
I've received exactly one box delivered by the USPS that was so badly mangled
I feared for its contents. Ditto FedEx.
And I've lost count of the number of crushed boxes I've received from UPS.
OTOH, I see that frequently with UPS, and *never* with any other carrier.
I'll vouch for that. On a couple of occasions, I've had to go to their local
facility to pick up a package -- and I've had the experience of seeing how
they treat the packages. To call their handling of packages "careless" would
be a compliment.
My experience with UPS is much closer to his than to yours. In my opinion,
*you* are the exception. :-)
Doug Miller (alphageek at milmac dot com)
I worked in the Automotive industry for about 25 years and our company
shipped probably 40 to 50 packages a day and received back order releases
daily from UPS. No problems ever unless it was not properly packaged to
IMO, yours and Mike's experience is the exception. My own and Mr.
Millers are more alike. And I think the rule. I have a coworker that
also shares my experience. UPS is the butt of a lot of humor at my
UPS is NOT a class organization. They get used because quite frankly,
many times there is no other choice. Not because anyone wants their
When I send packages somewhere, I *always* use the USPS. For foreign
It would appear that UPS is not a CONSISTANT organization. We've had
little trouble with them, in fact most things get to our location in 2-3
days in good condition.
My sister worked at a MailBoxes, Etc. store for almost a year, and said
that the FedEx guy would be kicking and dragging the packages out to the
truck while the UPS guy would handle them at least decently.
Wise is the man who attempts to answer his question before asking it.
To email me directly, send a message to puckdropper (at) fastmail.fm
No, I think mine is the rule as USP is a growing company. If you experience
was the rule they would have been out of business years ago. I have heard
of complaints about UPS since the early 70's but have really never seen a
reason for the complaints. Ther is always going to be a problem some where
in a company that is this big.
Not the case in Houston. Ther are plenty of alternatives.
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