No, no hyperbole. You've only been in business 5 years. Just wait.
The package with oil on it was a set of mesquite boards ordered through Texas Kiln products. My first TIVO was sent in TIVOs own colorful box. Dirty. Very very dirty. The last time (several years later) a couple months ago, TIVO sent one in their colorful box, but this time packed in the center of a larger brown box which took the brunt of the UPS abuse. 3 times within the same number of months, I ordered blank DVDs from supermedia.com. Crushed in each case. The
2nd box was hurt so bad it broke the cakebox inside that the DVDs actually sit in. the spindle the DVDs are on was broke about 1/2 way up. Fortunately all the DVDs were ok.I could go on. Want to hear more?
Then there is no choice if I happen upon your company and the kind of stuff it sells. But I'm on a hair trigger now to go ape on UPS. In fact, I may decide I don't need the item at all.
Amazon for one, will send via USPS. Fedex is another option.
UPS is careless with the package entrusted to them. And apparently doesn't make the slightest effort to improve their service. When I hear that they're on strike, I love it. It means for me, for a while, I may get something sent via a method that doesn't put what I've ordered at risk.
UPS should go out of business.