Recently returned 2,500 miles to visit my mother in a rural community of
To set the scene, the nearest town of any size is about 8-10 miles away,
still a local phone call.
Before I arrived, had been warned her stove, an apartment size unit was
Upon inspection, it was obvious the stove had seen better days and
needed to be replaced.
My mother does not have a computer, it was Wolley Segap time.
This is Saturday morning.
A few phone calls determined the big box stores had no inventory, but
could order it.
The way I see it, you can't sell from an empty wagon, you need inventory.
Finally found an old time white goods appliance dealer that I had almost
Yes, they had a plain white stove.
They weren't giving it away, but their price was reasonable.
They could still deliver on Saturday afternoon for a $20 fee which
included dropping the new stove in place, hooking up the gas line and
getting rid of the old stove.
Talk about a deal.
During the installation, they damaged a gas line on the stove.
Back to the store for parts to make a temporary repair while they
ordered a replacement part.
Repairs were completed before 5:00PM.
Part arrived and replacement made in less than 2 weeks.
Today a letter arrived thanking my mother for her business.
Had almost forgotten that some people still know how to do business the
way it was done when I was a kid.
Nice touch if you ask me.