Last week at Lowes while asking for assistance to buy a 14.4-volt DeWalt
battery a "Tool" person advised me to wait until the 30th of Sept, as there
was a two for one sale that day only! I returned on the 30th to buy 2
batteries. In the checkout line the clerk advise that I needed a coupon that
had been mailed out, I didn't have one. The sign clearly posted in the tool
section said nothing of that, nor did your salesperson when telling me to
wait and return on the 30th.
I went to the customer service center and spoke with a "manager". After a
brief conversation we walked down to the tool section where he looked at the
sign, then he offered that the sale was not for the general public, only for
contractors! He refused to honor the word of your tool sales person or
honor the sign as posted in the tool section. This particular manager didn'
t help matters in the least and was in fact somewhat belligerent and
argumentative. He certainly did not want to see my side of this matter as a
customer, in the least. He did offer to discount additional battery were I
to buy two, but that is not what the posted sign or sales personnel said! I
would expect he is new at his job, and hopefully will not last long at it.
I have always been treated fairly in Lowes stores in the past. While I am
certain their intent was to offer only to contractors, their advertisements
for the event should have been posted in the contractor's area, and not for
the general public in the tool section. Additionally sale personnel in the
tool department should know better than to be passing it off as a one-day
sale item. The sign does say it is a one day contractor sale, however we all
know sales event often carry labels that do not offer validity, I merely saw
it as a name for the event. As I often have seen DeWalt service reps in
Lowes I truly felt this was to be such an event.
As you can well discern I am ticked over this! I don't like being made to
look foolish or treated in any store as anything less than a valued
customer. While I would like to say I will not go back I am sure that will
not be the case, however I take every opportunity that comes up to not go
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