Called them 2X today (regular line, 800 still down) during business hours to check on an order placed on the phone last Tuesday. All I got was an answering machine, stating their business hours.
Over the last 3 years, when I called, there were several women taking orders and technical people available for help with questions.
Seems like a shame I like their products and in the past service was always very good, as was their technical support.
Ken