I've been having some similiar problems lately.
I placed an order with them back in mid December and part of my order was
backordered. When I tried to call them, the 800# was disconnected and the
direct line had an answering machine turned on during business hours. I
finally did get a hold of a person and she made it sound like I could be
waiting a month or more for my backordered items (I did receive the rest of
the order though).
I suspect there is some potential business problems they are hiding right
I've also had similar problems
3 weeks back order on a slot cutter. When I called and said I may cancel
they immediately shipped the rest of the order, which they were holding.
800 number hasn't worked for at least the last 3 weeks.
They were supposed to be at NJ WW Show but did not come.
Hope they get things straightened out. I've like their products and in the
past service had been excellent
Share those suspicions. I heard they lost their Italian manfacturer - DAGS
about their dado blade.
When their flyer arrived in the mail a few months ago, I had hopes that they
were back to business as usual. Perhaps not.
Just curious as to why? If you like the bits and the price is right, buy
them up. It is rare that you need a lot of followup service and parts for
$20 router bits, unlike a car or TV no longer built.
FWIW, Woodcraft is having their $5 bit sale again. I'm going to grab a few
more.. Other brands may be better, but at that price. I'm very happy with
I was wondering the same thing. I have been a customer of theirs before the
messy split with CTM and subsequent name change. Way back, Carlo used to be
extremely active on the woodworking forum on Compuserve and had an almost
religious following. I hope that they get things fixed and continue in the
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