great job alex & Paxton KS

[Mike at American Sycamore]

Alex: I thought you handled yourself and the customer service issue very well. I am a Indiana-Ohio Paxton customer and I have always recieved quality service. I respect your professionalism and for your direct approach of dealing with the problem. Everyone should have to work retail at least once in their lives. :-) I know how hard being a manager is and I admire the way you dealt with this issue. It is hard operating a succesful store and you as a manager wear so many hats. Please do not let the negative comments get you down. The person that said you should be fired just does'nt realize how diffult it is dealing with the public sometimes. You can give 110% to your job and to your company, doing the best job and giving the best customer-service in the world, and still not satisfy every customer. Best regards, Mike

[mttt]

"Amen!" on several counts. Thought Alex handled it properly and I've also worked in public service*several* times in my life from cashier, to waiter, to store manager.

That's what's tough for any manager - knowing when to make the call "it's not worth trying to please this particular customer". And keeping your cool...

I shop at the Denver Paxton and enjoy every visit.