Several weeks ago I posted about bad service at Paxton in Kansas City. Today, I had an excellent service experience there and I wanted to share it.
I selected a large piece of bubinga. It said 11.5 board feet. I have no idea what that looks like so I just accepted that this piece would be over $100. I was fine with that as this was an extraordinary piece. The person serving me told me he wanted to check because it didn't look like 11.5 board feet to him. He measured and it came out to 6.5 board feet. At approximately $10 per board foot, he saved me about $50 and I didn't even ask for it.
That was great service.
Thank you!
Rob