Feel my pain! (Lee Valley moan)

[Glen]

Last night SWMBO said I could order the Veritas (LV)shoulder plane as a Christmas present. I was happy to say the least. I went on-line to order it and I could not reach their site. I tried over and over and again this morning and I cannot get there. I click on the link, the address appears in my URL box on top, and that's it!. I have LV bookmarked in various places, but none works. I even tried typing in the URL directly and its the same thing.

I also noticed the same thing with Google. All my other links (or at least those I tried) work fine. I visited probably a dozen tool sites and as a test I even went to my daughter's favorites (Polly Pockets, Rugrats, etc.) and had no difficulty.

That leaves me two questions.

1. What could be wrong, how do I fix it?
2. Does anyone have a phone number for Lee Valley so I can at least get my new toy (er, tool) that way?

Thanks, any help would be appreciated.

Glen

[Bob Davis]

There may have been a temporary problem in a Domain Name Server somewhere that affected your access. I can access Lee Valley this morning.

Phone numbers:

From USA: 1-800-871-8158 1-800-267-8735 From Canada: 1-800-267-8767 1-800-267-8761 From other countries: 1-613-596-0350 1-613-596-0350

Email: [e-mail]

Fax: From USA: 1-800-513-7885 From Canada: 1-800-668-1807 From other countries: 1-613-596-6030

Our fax machines are on 24 hours a day, 7 days a week

Hope this helps. Bob

[Glen]

Thank you, Bob. I'll call them shortly.

Glen

[David Babcock]

Sometimes the cache in your browser can cause problems. Deleting the info in the cache is sometimes a PITA afterwards, but at least you'll know if the problem is yours.

Dave

[Glen]

I just tried that, and it didn't help. But thanks for the idea. I called LV and did a phone order, so I will have the plane, but it bugs me why I can't order on line. For fun I tried to order from different companies and I can order from Harbor Freight, Lie Nielsen and JR Cigars, but I can't order from either LV or Hock (damn, I wanted a scraper blade for my Stanley

80). This is wierd.

The only improvement is that now I can get to the LV site but when I click on the "buy" icon it just stops (yet it works on the three other sites I mentioned).

Glen

[Vic Baron]

Glen -

Check JavaScript permissions etc in the Internet Tools/Security area. Have you recently installed a firewall or something like ZoneAlarm?

The fact that you can order from some sites and not from LV just means that they use different methods of accessing the order server. Put LV in your Trusted Sites area also. Look closely to see if you have cookies blocked for the secure server - that could cause this too.

At least you were able to order your goodie the 'old fashioned' way .

HTH,

Vic

[Sweet Sawdust]

And you get to talk to that wonderful gal that answers the phone. If she looks half as good as she acts on the phone it would be worth a 700 mile trip to look at her.

[Dave Smith]

I had this same problem a few weeks ago, even posted about it here on the wreck. I agree with the others that it must be related to your browser settings as I was able to (duh) order just fine using my wife's laptop (after racking my brain for a few days). I do use a cookie blocker but even after allowing Lee Vally treats it was still no-go; so I think it's related to Javascript.

HTH, Dave