On Wed, 19 May 2004 14:52:36 GMT, Pat Barber
Sorry, only one.
I called Delta this morning. The first person I dealt with was a
b-aytch! She rudely cut me off and told me the serial number, which I
was reading directly from the machine, was incorrect, and not
possible. She said it was impossible for these parts to be missing,
and that I should take it up with Tools-Plus, who probably had my
parts. I then mentioned my X5 band saw that was missing the base top
plate, screws, and base door. Of course, Tools-Plus does not have my
parts, but suggested that I try again with a different Delta CSR (or
supervisor), and to contact them if I didn't get anywhere, and they
would pursue it via their Delta rep.
I called Delta back 15 minutes later, and the second person was
wonderful, took the info, asked me to fax the receipt to them, and
sent an order number and approximate ship date for the parts by return
fax. I should have everything next week.
TP shared a story where they recently sold a mid-line Delta band saw.
The customer started to assemble the saw, only to find that it DIDN'T
HAVE A MOTOR! <G> Delta customer service tried to say that the
customer stole the motor. Delta obviously has BIG problems, both at
the packing / assembly point, and in customer service.
I'm done with them, forever. I don't care if a tool wins the
highest awards and sells for half the price of it's competitors, the
only Delta products I'm buying in the future will be used. There are
plenty of other manufacturers of suitable woodworking gear out there.