Delta Warranties? Good luck...

[John Dill]

Brought my new 15" planer in to the local service shop where I have been going for over 20 years for some warranty service. It had a gear problem. They said they wouldn't fix it because of some change in the DeWalt/Delta labor rate. Was about a three hour job and they pay only

1/2 hour or so since they are more alined with repairing portable tools. Had to bring it to a Factory servicer about 100 miles away. You guys better check with your local servicer for their policy before buying any Delta tools..JD.

[Sweet Sawdust]

[Prometheus]

Hmmm... I've got an entire shop full of Delta, and I've never had a problem- the two or three small parts that have broken were replaced quickly and without any guff.

[B a r r y]

I had an X5 bandsaw and a DJ-20 arrive with show stopping parts missing from the sealed packages. While I was pissed about the omissions, Delta did correct the problems. With the DJ-20, the phone attitude was a tad surly, but they got things right quickly and correctly.

The bandsaw took several attempts to get the right parts. I even went so far as to fax the exploded views to them, with the missing parts circled. They still sent the wrong parts for the bandsaw.

Once running, the tools have been flawless, but Delta definitely dropped a few notches in my book.

Barry

[Prometheus]

Yeah, they're not perfect, but hardly as bad as the OP makes them out to be- especially the bit about not honoring the warranty based on the date of manfacture, something smells a bit fishy there. I got my Midi lathe last December as a floor model (last one they had left without a special order) and according to the serial no, it was the 30th one off the assembly line. I busted the tool rest by accidently running it under the corner of a blank I was about to rough out, and they sent me two replacements for it, even though it was my fault. No mention of the date of manufacture came up at all. I figure if they're willing to help out like that, they're all right in my book.

[Duane Bozarth]

...

I suspect they're a lot like any large company--various individuals will be of varying help. How good service you get probably depends on who answers the phone.

[John]

Sounds like someone WITHOUT a receipt for the product to document WHEN it was purchased. In that case, it was the POSTERS problem for losing OR not getting a receipt when he bought the product from a dealer. If purchased USED, he should have asked for the original purchase papers to let him document WHEN the device was bought

John

[Prometheus]

I wonder how much they look at customer loyalty as well- I'll bet that if they pull up your info, and it shows that you registered 5 or 6 six of their products in the past couple of years they put a little more oomph into making you happy than if you've only bought one- though I could be wrong (and often am!)