Brought my new 15" planer in to the local service shop where I have been
going for over 20 years for some warranty service. It had a gear
problem. They said they wouldn't fix it because of some change in the
DeWalt/Delta labor rate. Was about a three hour job and they pay only
1/2 hour or so since they are more alined with repairing portable tools.
Had to bring it to a Factory servicer about 100 miles away. You guys
better check with your local servicer for their policy before buying any
Last Delta tool I bought was a RAS and the motor went out after about 6
months. Called Delta and was told that the Saw was manufactured 3 yrs ago so
the warrantee was no longer good. Last Delta tool I bought.
I had an X5 bandsaw and a DJ-20 arrive with show stopping parts missing
from the sealed packages. While I was pissed about the omissions, Delta
did correct the problems. With the DJ-20, the phone attitude was a tad
surly, but they got things right quickly and correctly.
The bandsaw took several attempts to get the right parts. I even went
so far as to fax the exploded views to them, with the missing parts
circled. They still sent the wrong parts for the bandsaw.
Once running, the tools have been flawless, but Delta definitely dropped
a few notches in my book.
Yeah, they're not perfect, but hardly as bad as the OP makes them out
to be- especially the bit about not honoring the warranty based on the
date of manfacture, something smells a bit fishy there. I got my Midi
lathe last December as a floor model (last one they had left without a
special order) and according to the serial no, it was the 30th one off
the assembly line. I busted the tool rest by accidently running it
under the corner of a blank I was about to rough out, and they sent me
two replacements for it, even though it was my fault. No mention of
the date of manufacture came up at all. I figure if they're willing
to help out like that, they're all right in my book.
I wonder how much they look at customer loyalty as well- I'll bet that
if they pull up your info, and it shows that you registered 5 or 6 six
of their products in the past couple of years they put a little more
oomph into making you happy than if you've only bought one- though I
could be wrong (and often am!)
Sounds like someone WITHOUT a receipt for the product to
document WHEN it was purchased. In that case, it was the POSTERS
problem for losing OR not getting a receipt when he bought the product
from a dealer. If purchased USED, he should have asked for the
original purchase papers to let him document WHEN the device was
On Tue, 26 Jul 2005 04:17:41 -0500, Prometheus
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