Interesting. I have used them several times for books, tools and other
items - but admittedly not during the past few months. Most items have been
ordered using their super-shipping with I always assumed was going to take
weeks. I always received the item within 3-4 days. Even one second-hand
book was delivered from a partner shop in less than a week.
I'll have to watch closer in the future.
There seems to have been a quantum shift downward in the last year or
so...there <used> to be phone contact that <was> answered, there was a
control of content so that you <knew> a priori with whom you were
dealing, you <used> to be pretty confident of published delivery dates.
None of those things now seem to be true.
It is now like Wally-World--ok for the absolute bottom-feeder
common-most items (as long as you are aware of what they <really> cost
so you don't get suckered).
It appears that many of the lesser-volume products particularly from
Freud are simply listed but unobtainable. I posted my tail of woe
regarding replacement planer blades some time back--they're <still> on
order since last September--every two weeks the mail robot sends me a
new two-week delay and requires me to confirm I <still> want the
The same thing has happened to me Duane. I am forced at work to use
Amazon to order a lot of stuff. They list a book, the book is not in
stock. The bot tells me every 2 weeks to verify that I still want it,
and I'm forced to say "yes", because my employer won't let me buy it
And I do agree with you, it's been the last 2 years that they've really
gone into the crapper.
Duane's experience is exactly the same as mine. I have had good luck
with Amazon in the past, and I've bought plenty of tools through them,
but lately it seems like I just can't trust what I see on their website
in terms of availability. I've been trying to get a Biesemeyer splitter
for my PM66 since early in May. They just keep sending me the delay
e-mails week after week. I'm begining to wonder if I'm going to get
this thing before Christmas. It almost seems like they are waiting for
me to give up and just say 'the hell with it'.
If they don't have it, cant'get it, or just plain don't want to sell
it, why are they advertizing it? "Typically ships within 2 weeks"
(yeah...right) All they are going to do is piss people off and lose
business. I'm not saying I'm not going to shop for tools at Amazon
anymore, but I'm sure going to think twice if it's something I need in
less than 6 months.
Nope, I don't despise them- if it wasn't for Amazon and the other
online/catalog retailers, I couldn't get 1/10 of the tools I want to
have. Try and find a marking gauge (for instance) at the hardware
And, they've always been pretty efficient with my orders- I don't
think I've ever waited more than 6 or 7 business days for anything,
and I buy a lot of stuff from them.
Of course, it sounds like your experience has been very different.
I've been shopping from Amazon for many years and always had excellent
service, no shipping errors and speedy delivery. Recently I signed
up for an Amazon VISA and got $30 off my order. I order books,
computer components, small appliances, DVDs, and tools. Most of the
tools seems to be handled via third party companies which may be the
cause of your delay. Amazon won't charge your credit card until
shipment. I'm sure not everyone gets this kind of A1 service, but I'm
a happy camper with Amazon. The Besseys are well worth the wait!!!
Not really. All my ordering business, (tools, electronics, books,
dvds) has been very positive. I've ordered everything from single
DVDs to miter saw and planers.
I do hate the skewed search engine results though. It's getting
harder and harder to find stores other than amazon when searching now.
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