I really wish they had never bought the tool crib.
I ordered three Frued router bits from them a while ago. Took 10 weeks to get them.
I had two $30 credit slips from them, so I ordered two of the Bessey K-body 4 packs things. (That makes them a pretty good deal). Well, the estimated ship date was a week ago, and according to my profile, they still haven't shipped yet. Not a huge deal, as I'm not in that big of a hurry, but still annoying that they haven't updated the estimate. Yeah, I know, it's the price I pay for the discount, and I knew this would happen when I ordered, so I can't bitch too much.
And now, they have so many people cross selling on their site, it's impossible to causally shop for woodworking stuff. If I want to buy from Grizzly or somewhere else, I'll go there. I don't like having to pay 5 different shipping costs to 5 different people, etc.
Customer service? hahahahha. They don't even return polite emails. If there is a phone number, I can't find it. If there is a phone number, I'm sure it patches me to some 3rd world country that can't even speak English.
And finally, the thing I despise most about them is how when you search on Google for something 99% of the sites are simply pointers to Amazon. Nice of them to drown out all the other sellers by spamming the search engines.
So in short, unless I get an exceptional deal and am willing to wait 2 months, they are pretty much my last resort.