Yes, a lot of honest people feel that way. Problem is, there are too many
dis-honest ones that makes it a necessity in some areas. Considering the
cost of having a guard at the door, they would not do it unless thee was a
payback. I know the one at our BJ's store has a half dozen gold starts from
catching a few big ones. I see it getting even worse in the future.
Good ploy. I refuse to use the self checkout until they offer me a 5%
The trip was not a total waste.
Worth thinking about next time you are standing in line getting pissed off.
Retail is getting worse with service all the time.
Yes, while venting at the cashier is an understandable reaction, it's a
turn on the "shooting the messenger" syndrome. The place to complain is
to management. Almost always the actual worker bees are doing the best
they can in a usually nearly intolerable situation...
In those situations, I usually call the 800 number that's on the wall
behind the cashiers. You know the one....the one saying it is the
number for customer service....
It's pretty amazing to watch the folks come out of the office like a
swarm of angry bees after you've told the person on the phone that you
have $5000 worth of merchandise you want to buy and can't find anyone
(ok...so it was a little white lie) to take your money....
Only had to do it once....ever since then the local HD has been very
good about keeping cashiers on-line and the lines short.
I think you're missing the point...
The cashiers and roving idiots *can't* do anything about it - at least the
understaffing of the registers and various departments. If the store only
has 2 cashiers on shift, that's it. I doubt there are 10 more cashiers
squirreled away in the break room laughing at the long lines. Corporate has
decided that for peak efficiency, store X only needs 2.3 cashiers on
weekdays between X:00 and Y:00. Done deal. Efficiency is measured in labor
expense, not keeping the sheep waiting in line. They put in the "Self
Checkout" hoping that at least some of the unwashed will use them. I do
(does that make me unwashed?) because I know that I am more likely to
accurately wave the item over the scanner than the average dullard who can't
tell a vice-grip from a toilet flange.
On the other hand, the zombies in orange roving the aisles seem to be
half-and-half. They either drive me nuts by asking if I need help every 4.2
seconds, or they scatter like roaches in bright light if I find that I *do*
have a question.
You've hit the nail on the head here.
I worked at HD for a few months in between being laid off and finding
another "real" job.
Currently I work in the retail software management busineess....anyway.
HD calculates the number staff (in person hours) based on historic
sales information on an hour by hour basis. From this they build the
employee schedule. They use prior year and prior month sales
information as well as seasonal factors to come up with the number of
employees needed on the floor during at a specific hour. The store
manager is allowed a specific labor budget for the month. The problem
lies in overusing his/her budget early in the month for whatever
reason..be it a special sale day or a local blip in the demand. They
have to budget carefully to avoid what happened to you.
The blame clearly goes back to district office or Atlanta HQ, NOT the
store manager. He can only work with the budget he is given.
Reminds me of a story my Dad loved to tell - he bought a can of custom
color paint and then got pissed off about standing in line, so he walked
out in disgust.
After he chilled out, he went back the next day, and saw his paint in
the "error" section. He bought it for a fraction of what he would have
paid the previous day. He had no guilt, given the crap he used to go
Well no different here in NY/NJ. I simply go at 7:30am Mon-Sun. or after
After standing in line for what appears Hours one Sat.! One of the products
didn't have a SKU# or Barcode. So they put me to the side and paged the
department for a price check.... I went and got a hotdog and drink finished
both, walked back to the tools to look over a planer, then got the SKU# and
still nobody had showed up from that area....
Lowes is much Better in this area for sure..... Infact I will drive 15 miles
out of my way and pass 3 Home Depots to go to a Lowes. HD simply carries
tools like Rigid that I buy...
But Lowes isn't perfect I got jerked around trying to get help on finding a
router bit and was blown off by the woman handling Cabinets!
WHAT I DID FIND was that in Pricing, I went to 3 Home Depots (2 the same
day)and with exact detailed drawings. I was given 3 prices all close to
Went to Home Expo $3,100.00 and a free 6 sqft piece! Go Figure!
I have a friend who is a cashier at a H/D in SoCal.
The conditions you describe do exist because those are the procedures to
be used as given by the headquarters operation in Atlanta.
Why do they do it?
It is less costly to warehouse customers than it is to pay cashiers.
My friend says working at H/D these days is a very stressful situation
at best, but an individual employee is unable to do anything about it.
BTW, warehousing customers appears to be practiced these days by almost
every supermarket and big box retail operation in existence.
i.e, the time of their cashiers costs $7 and up per hour plus any benefits,
the cost of your time to them is $0. As long as you are willing to wait,
the trade is an easy one. That's one of the things I really despised about
colleges -- students' time was considered a free and expendable thing,
college staff time cost money, thus, even if you had to walk across campus
to pay 10 cents to get a receipt in order to make a copy, that was the
process. Didn't like it in college but I was a captive audience, I'm not a
captive at retail stores -- if I walk in and see that things are going to
waste my time, I turn around and go somewhere else or come back later.
If you're gonna be dumb, you better be tough
On Thu, 14 Jul 2005 23:02:47 -0700, the opaque Mark & Juanita
My very first job (age 15, 3rd year in CA) was as a box boy at an
Alpha Beta grocery store for $1.95/hr. (That was my first and last
Union job, BTW. Non-union pay was $1.65/hr and my net pay after Union
fees came to $1.69/hr.) That was in 1968 and cashiers were starting at
$8.65/hr even then. Can HD's pay rate nearly 40 years later be that
much lower? I thought that being able to use a cash register and/or
having any 10-key experience almost doubled the minimum wage pay for
Anyone have data on cashier pay rate trends?
- - -
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I do prefer to use the self service machines at HD myself ... that said, and
depending upon whether I've had my morning coffee, it is irritating to have
that mechanical sucker loudly take you to task for having an "unauthorized
item in bagging area".
There are times when you just don't feel like being dictated to by a
mechanical object ...
It's even more irritating when you put it in perspective; They fired a
cashier who needed a job. They pocketed that cashiers wages. They
then hired a cashier (YOU!) who would work for free, and use a machine
to chastise you and keep you in line.
Aint greed wonderful.. .. .. ..
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