since I took them to task the other day I felt it only right to report on a
good experience that I had yesterday.
Went to the paint dept. to pick up a gallon of custom mixed oil based and a
bit more to finish off my latest project. While the line was a bit long and
it took a while to get served, once I did the experience was quite pleasant.
Another cute young lady mixed my paint using the numbers off of the sample
card, it was way darker than it should have been, she didn't just mix the
paint and hand me off, she took the time to get it right and then made a
note on the label as to what she did in case I need to get more. She also
noted the discrepancy for future investigation.
More importantly than what she did was her attitude, she wanted to do right
by me.She was friendly, apologetic for the machine not being correct, etc.
The exact opposite of what I've come to expect from Home Depot in general.
Ironically, from talking with her a bit I found out she's relatively new to
the dept. Another irony, while she was helping me one of the more
experienced guys showed up, he was rude to each customer he spoke to, talked
down to them like he was the freakin god of paint mixing. Sad, I hope she
doesn't turn into one of those.
Unfortunately I didn't have time for a hot dog this time.
This was at the store in Monrovia, CA by the way. And nobody was stopping
people to check their receipts either...
"when hatred calls with his package, refuse delivery..."