A bit OT, A rant about tool web sites

Leon · 2015-10-20T18:39:01+00:00

Well I have decided to order a new speed controller for my Triton router. Unfortunately doing so is done through a web site that offers no means of communications other than e-mail. The web site has locked me out using my user name and trying to re register indicates that my user name is already in use. Applying to reset the password results in no response via e-mail. Frustrated I go to the DeWalt site to look for a new router. SHIT! Click the tools tab, click the power tools tab and I have a choice of 8 different power tools. No routers listed. Putting "router" into the search box reveals 78 hits with protective glasses being at the top of the list, followed by 7 pages to sort through. I'm done. I go to the Triton tools web site and call the first telephone number that I come to. I explain the problem that I am having with their "third party" replacement part web site and the guy is very understanding and promises to call me back in a few minutes. He does call me back in a few minutes, offers to take my order right then and there and offers me a 50% discount on the replacement part. That cut the delivered price from Seattle to Houston to $44.00 instead of the previously quoted $80+. I think the parts will be shipped tomorrow. ;~)

Oct 20, 2015 21 Replies

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Leon 10 years ago

Thank you Tom. As long as Triton has been around, 10+ years here in the USA, I thought there should have been more places to get the parts. I certainly keep you in mind.

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Electric Comet 10 years ago

you make it sound so simple tom

funny how those other folks do not understand this basic idea

maybe you should contact triton so your site is prominently displayed on the triton site

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