Basically an old lady has a new oil boiler fitted, it pisses oil all over the house possibly causing toxic effects. The house needs the entire floor removing and Worcester Bosch will not help and are hiding behind insurers and lawyers
She cant live in the house, she cant sell the house and no one is paying compensation
I'd have said the problem should be owned by the installers then. If they need to take action against the makers to recoup their losses and can prove faulty manufacture, then that is for them. Brian
Indeed - whoever the contract was with.
It's very unlikely that WB installed the new boiler although they MAY have been involved in replacing the failed oil pump if it was still under warranty. I'd like to see what the alleged faulty isolation valve actually was. More so if the installer had renewed any braided oil hose at the time of installation or repair. Oil tightness checks are essential if a joint or joints have been disturbed and especially at oil pump connections. New oil boilers usually come with long life flexy oil hoses now that are resistant to embrittlement and leakage. They also come with a lever type ball shut off valve for servicing and I've never ever seen one of them leak if installed correctly with pipe connections made correctly. There shouldn't be any oil filters or other valves inside the house and seamless copper pipe with mechanical joints carry the oil from outside to the boiler to the servicing valve Sounds like the journalist didn't check everything out before release of the story (how unusual). The household insurance should sort things out and the installer/repair technician/WB be chased up by the house insurers.
PL
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