Hi all
Regular users might just remember a moan from me 16-06-2014 regarding a disintegrating boiler flue. Essentially, the exposed inner 80mm core pipe of my Greenstar condensing boiler flue terminal has disintegrated. The failure suggests that the material used was not UV stable
The flue is a reasonable length with various components, with both the boiler and flue being installed in 2006.
A fairly pointed email concerning the life span of this product resulted in their offering to replace the defective flue. As all parts have changed since the installation, this amounted to 12 items with a combined price of £819 (based on Direct Heating web site inc. VAT).
Granted I've ended up paying the fitting charge ~£200, but I would still class this as a result and a positive customer service experience. Far better for parts to be designed with realistic service life of course.
Phil