UK Power Networks Priority Support?

Jan 22, 2025 Last reply: 1 year ago 28 Replies

I've just received an unsolicited email from UK Power Networks.



"Let us know if any of the following also apply to you or someone in your household so we can make sure we give you the right support: •You’re over 65 •You have a disability or experience physical or mental health challenges •You rely on electricity for medical equipment or store medicine •You live with children under 5 •English isn't your first language "



This seems to imply that anyone over 65 (guilty as charged) qualifies to go on this register.



They also say " Within 30 days of receiving this email we will automatically add you to our Priority Service Register, providing you with extra support if you ever have a power cut. However, if you feel this service is not for you, you can let us know at any time.



If you would like to opt out of this service, click Opt Out below:



"

This looks probably(!) legitimate. If so, is everyone over 65 going onto the Priority Service Register?



We don't really need this at the moment because if there is a power cut we would light the log burner, and if we were desperate to cook then we would use the gas hob or our camping stoves or just move into the Motor Home parked on the drive. The biggest concern would be the chest freezer in the shed. Really must check if our little Honda generator will power this.


However I am reluctant to click on an "Opt Out" button within an unsolicited email.



Given the number of people over 65 in the country (and on this NG) I was wondering if anyone else has received this. Also wondering when/how I told the electricity company my age.



Cheers


Dave R


<snip>

Why include those where English is not their first language and those with children under 5?

The more people unnecessarily on a Priority List the less likely the service working. During a power cut are they going to send out emergency generators to everyone over the age of 65?

A few years ago I got a similar letter from EDF. I told them to remove my name from their priority service register and remove my age from their records. They confirmed in an email that they had done this. I don't know where they got my DoB from, but /assume/ they got it from the electoral register. I'm on my water company's priority services register.

I meant to say that I'm on my power supplier's (SSEN) priority services register, but can't remember any details of when they first contacted me. It might have been when the street was notified of a power interruption due to some maintenance at the substation.

Just don't open the lid of the freezer.

a look at the voters' roll will show if you are liable for jury service. If you are too old,, you won't be marked as viable. It's a give away.

I had same with Scottish Power Energy Networks. It seems the electricity supplier added me without my consent because of my age. I went down the GDPR route and told them they were using my personal data for a purpose I had not consented to and I had it removed. I also took the precaution of removing my landline and mobile telephone numbers.

[snip]

I haven't had an email, but when the gas pipes in our street were renewed 18 months ago, they sent someone round to explain the process, and as part of that they invited all those over 65 to be on the priority register. So far I have not noticed any significant changes.

Chris

<snip>

That would mean that you are over 75.

So not a very accurate test.

Cheers

Dave R

<snip>

Just one big one should do our entire street. I am guessing that at least 50% would qualify.

Cheers

Dave R

I had (a container sized) one all to myself one time. wasn't as good a a grid connection

We're on the priority list - SWMBO.

Last power cut in September, when I reported, the agent knew we were on the register and did enquire if we were OK.

Thanks to some emergency lighting I have setup we were, but the air mattress she is supposed to sleep on wasn't working. Neither was the hospital bed. Luckily I was around to implement plan B

I have no idea what they would have done if we *weren't* OK. Unlike water they can't bring a bowser round.

There are some who'd suggest the equipment should have batteries. And indeed I did mention this to the NHS team that supplied them. However it's a huge additional expense and at the end of the day would still have been useless for the quoted 15-hour outage (which was actually 2) that the supplier anticipated.

They can bring a portable generator around, and hook it up to a bit of the local ring or even to your house.

That is precisely when a good diesel generator is what you need.

But safe installation needs to be done by the power company: break the seal, pull the fuse, and install a generator capable of full house load. Essentially up to 100A.

so around 25kW or kVA

A snip at £7000 ...

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And, given the cost of 'red' diesel, the fuel cost would be about half the grid price...

But they can bring a generator. They did this here when a neighbouring house was being built and the builder removed a tree. The electricity feeder to 5 houses went through the roots of the tree (which had grown up around it). We had our own genny for 4 days - originally connected at about

1am. after a 1pm loss of power.

Fair enough. As I said, we're on the register. But hopefully that won't be needed ....

I refer you to my point about number of times it would be needed versus cost.

And you'd have to run and test the generator one a schedule, etc

I gave up with UPSs after 3 battery changes and it wasn't needed once.

I was involved with two APC UPSes for a client. Both died on test, crashing the server, which fortunately was more reliable than they were.

Both had swollen batteries after 18 months, a sure sign of overcharging. You might think a company in the business of selling backup batteries ought to understand how to charge them.

Yes, I have seen banana-shaped batteries in APC UPSes, but it was where some random battery had been fitted, not rated for cyclic use.

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When I've checked the voltage on my own APC smartUPS, with the intention of reducing it if necessary, using the "secret" serial commands, it was already spot-on to the temperature-corrected voltage recommended by the battery supplier, I usually get at least 3 years out of a set, I don't configure it to do the self-tests.

I have an APC UPS at home, never a problem. And since we're at the end of an

11kV spur, it is needed several times a year. Not long outages, with one or two exceptions over 15 years, but needed nonetheless.

There's a couple more that I provided a year ago for a small office after they had several outages caused by roadworks.

OOI I have had several swollen batteries. None of them have been due to overcharging

Whilst I bought a UPS simply because that would make sure that our mains supply would behave impeccably from that point on.

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