We have had the Smart Meters + display in now for over a month -OVO. I have just had the statement, which is more than covered by the fixed DD, so now we are showing as being in credit on OVO's site.
What puzzles me, is the indoor E & G display which shows £40 for E and £20 for G is due. Should this not reset itself to we are in credit?
Prior to the Smart meters install, I received just one combined statement covering both E and G. Now I get two separate ones.
Further point - I received an email from OVO last week, with an attached letter, stating that they would be upping my DD by 2.5x what I was paying, so cover for their estimate of my annual consumption and the fact that I was in debt to them (what?). Not would you mind if we made this change. Since moving to OVO I have paid them a fixed DD amount, then checked the bill and immedietely topped it up with a manual payment to more than cover the amount outstanding. I hit the roof, rang them and made clear that if they made any such change without my authorisation, I would immediately stop the DD and change suppliers.
They apologised, agreed I wasn't in debt and that my DD would stay at my agreed amount. They blamed it on their computer sending out letters automatically. MMmmmm.