My daughter has a third-hand heat-pump tumble dryer that has just had a safety warning issued (potential to ignite).
We’ve checked the serial number and it’s definitely a machine from the affected batch. When we go into the website to organise a repair it has unanswerable questions that must answered in order to book a repair (date of purchase etc.) There’s no option to say “don’t know”.
Based on the serial number it needs a fix. Can Curry’s (from whom the letter about the recall indirectly came) weasel out of a repair or are they obliged to fix it even if it’s on its third owner?
Needless to say there’s no handy telephone number to call included with the letter.
Tim