Not strictly a DIY question, but hopefully thats OK.
We need replacement windows at our new house, and before I round up the
usual suspects I wondered if anyone had any horror stories about any
My preference would be to choose a reputable local firm (based in
Gloucester) as I think I would get better service, but I don't know.
Hi Mike, We've just had our doors and windows done. We got quotes from
several national companies (usually involving 3-4 hours of boredom) and they
were all within a grand or so of each other - surprise! We then got a quote
from a local firm - the guy was in and out within 20 minutes and the price
was 1/3rd that of the Big Boys. They fitted the gear within a fortnight,
were very professional and cleared up after themselves. We'd a slight
problem with a patio door but it was put right within 24 hrs. Wrong end of
the country for you but I'd suggest asking your neighbours where they got
theirs and try to find a local "gem" - we did.
Same with me.
The thing that really put me off the nationals was the thought that
any of my money was going to the greasy slimball who was trying to
sell it to me. Every one of them was an Arthur Daily.
On Sun, 03 Aug 2003 07:49:28 GMT, Mike Hibbert wrote:
Unless you are unlucky and hit a cowboy you'll almost certainly get
better service from a local firm. Cowboys don't stay in business very
long, look for a company that has been trading for ten years or so.
They should also be able to give you address's of recent work for you
to inspect and talk to the owners.
Dave. pam is missing e-mail
We've been looking to get a complete external refurb done
(inc 14x dg windows) recently. I finally went for a very
local company to us, but we are not very far from you,
and No.2 on the list was the Cheltenham company below.
Unit 1, the Bramery,
Glos GL51 8HE
No connection with them.
we used a very large national company for a complete refurb front and
back.... they didnt turn up when they were suppoded to... they destroyed the
walls getting the old windows and door out.... they fitted the wrong door...
they didnt install some of the windows properly..... they mixed cement on
the front path and just left the remains to go off..... they damaged a sill
in the front bedroom window..... they tried to get a way with leaving
chipped edging on the inside of the windows...all in all a 3 day job took 6
weeks, numerous days missed off work as a result, and 3 different pairs of
so called highly trained window specialists... the regional director and the
director of the company refused to even acknowledge any of our
communications..... in the end we just withheld the final payment as
compensation.... they havent had the front to challenge us for it.... but
they do write regularly wanting to know if we'd like them to install a
and the best bit..... there's a reputedly excellent local firm literally
half a mile away that we completely overlooked precisely because he's small
and local! lesson learned.
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