Re: B&Q Bans overcharged customer

Someone tries to steal from you and you're supposed to be polite to them?

No, he did not. He was wrong for being rude, sure, but he could apologise and let that be an end to it. For B&Q to ban him from EVERY store is so over the top it beggars belief. This is political correctness/jobsworthyism gone completely round the twist. In any case, can't we pass any fairly innocuous remark nowadays without someone calling in the Gestapo? The remark he made sounds merely sarcastic. Hardly what I'd call being rude the way true yobs can be with their effing and blinding.

MM

How can you say that, do you know any more about this case than what has been posted here or published in the media, if you don't how do you know what was said by whom and why ?

There is being sarcastic or even rude about a company or store and there is being 'personally' insulting to someone (who can't do anything about the matter even if he wanted to) is another IMO.

Oh piss off

I wonder if they have sent his photograph to all the other stores?

I give up! It's pointless.

MM

Maybe. But it's the principle of the thing. Such Draconian treatment is the equivalent of B&Q applying its own form of ASBO across the entire country. I just think it's excessive, that's all. Now, if the Old Gentleman had gone there with a machine gun and taken out all the staff, then they might well have a case...

MM

If I were his wife, I'd ban him too.

You get a much better class of apology if you manage to be seriously insulting without resorting to calling the oiks at the cash till silly names. A nicely (in the old fashioned sense) worded letter to the company directors usually prods the minions into action.

If you read my earlier post about complaining to a garage, their parent company and the car maker, I'm not so sure. It will depend on how much they value their reputation. Garages seem to believe they have every right to rip off their customers.

Never had a problem with B&Q.

Bought a flat pack filing cabinet from Homebase (in the Sainsbury days) and then decided I wanted a second matching one. But it was now discontinued. Found a display one which I bought but found missing some bits that would be hard to replace. The branch offered a refund, but no help in getting the missing parts. Wrote to head office and got a complete hardware pack for one by return and free of charge. That was excellent service as I'd paid well under the list price for the ex display one which was otherwise fine.

- alternatively -

Someone makes a genuine error and you're supposed to be polite to them?

"Yes" IMHO

It was somewhere around Barstow, on the edge of the desert, when the drugs began to take hold. I remember "Mike Cawood, HND BIT" saying something like:

Any more old women coming out, then?

I read it as two lots of overcharging one after another. Genuine error might be stretching it somewhat. But then we don't have the full story.

"MM" wrote | >> The 67-year-old ex-builder said: "All I did was to ask the | >> boy on the till if his knickers were tight because he was | >> going on and on like my old lady." | >With insulting behaviour like that, he deserved to be banned. | >Regards Mike. | No, he did not. He was wrong for being rude, sure, but he could | apologise and let that be an end to it. For B&Q to ban him from | EVERY store is so over the top it beggars belief. This is political | correctness/jobsworthyism gone completely round the twist.

Looking at it from an employer's perspective, many employers now have policies of zero tolerance of "abuse" of their staff. They have a Health And Safety obligation to protect their employees from Stress and if they did otherwise would probably find themselves on the wrong end of a sick pay and compensation claim from the employee, especially if there was a repeat incident from this member of the public.

Owain

So your theory is two wrongs make a right?

No. A natural gut reaction to what might well have been a deliberate act.

Or perhaps you're perfect?

Perhaps I'm one in a million, but I could count on the fingers of one hand the number of times I've been undercharged or given too much change. The other? No idea, it's been so often.

It's no different to his, hers, theirs, yours. None have an apostrophe in them.

Indeed:-)

Good for you!

The day I come back here and everything is being written thus:

I h8 splnpls u ned y pls txt me 4 advc

or

J00 G4Y 5Y5T3M 5UXX0R5, MY 1334 C0MB1 5KI11Z 0WN5 J00 455!!!!

is the day I shoot myself.

Timbo

In message , Tim S writes

A few have tried ... they haven't lasted long

(writing, not shooting, that is)