Broadband died on Monday, Smart Hub just set there with an orange flashing light. I had just noticed caller ID showing a new number that I was going to check on Google (assuming that I still had a working phone line)
I checked all the neighbours and they were fine. After about 2 hours, it occurred to me to see if there was a dial tone, and it was dead !.
Luckily I have a mobile, or how do you report a dead phone if you only have a landline ?. (Caller ID still shows incoming numbers and CALLING phone gives the ringing tone, but my phone is dead).
The fault report icon gave an automated voice suggesting that I could hang up and they would text me, or press 2 and be put on hold. After a few seconds the automated voice said " we have detected a fault on your line and one of our helpful Openreach engineers would fix the fault on Friday 4th.
Yesterday I was out, and arrived back at 6PM to find an EE package on the doormat. It is an EE minihub as below -
"We're sorry you're without broadband. As part of our promise to keep you connected, we'll help you stay online.
We've sent you a Mini Hub with unlimited data, which will be with you soon.
You might get one that's EE branded and that's because EE is part of the BT family. "
But landline and BB are now working, so what should I do with this minihub ?. Wait for them to ask for it to be returned (there is a prepaid return label inside), or actually use it ?.
As an unlimited prepaid data device, it must have some value, so who is liable if I post it and they never receive it ?.
Andrew