PINsentry.

Jan 02, 2019 Last reply: 7 years ago 59 Replies

Went to pay a 'new' bill online via bank transfer.



With my bank, you need your PINsentry unit to set up a new one. Once done, it remembers it for next time.



Pinsentry unit has a problem on the LCD screen - pixels missing so impossible to read the numbers. Checked the batteries which were fine - no surprise considering how little it has been used. But it wasn't likely to be the problem anyway.



So while logged on to my bank, decided to report it and ask for a new one. To actually talk to a human, you need your PIN sentry device...


You could borrow a Barclays or Natwest reader from a friend or neighbour, or install a banking app on your phone instead (may require a visit to an ATM if your circumstances)

Just march up to their office.

or

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Seems like it's easier to whine here :\

I did sort of know your mobile could do the same job if you have the correct app. But to date, I've not found the need to do any banking when out and about.

Did eventually get told I can order a new one online. Talk about buried in the page.

Really? Held a gun to your head, eh?

Perhaps you think it's fine a customer should find it easier to use Google for a minor banking problem than the bank itself.

Brilliant. You absolute idiot. Note URL which I posted. Do you see Google anywhere there? It was Jim who chucked in the google red herring. I use Barclays online banking which is why I know that the answers are all there on their site. You are simply too stupid/lazy to find them.

I just went into my local Barclays bank, when my PINsentry became a bit 'dim' and they just gave me another one there and then.

Ah - sorry Wodney.

Lots of the Xmas spirit left over? You should take more water with it.

Interesting. Did consider trying that, but the queues can be pretty bad at it. No surprise considering how many branches they've closed.

No? Surely you would have considered going to Lidl.

but the queues can be pretty bad at

And the reason for closures is people doing online banking. All good business practice.

I went into the branch and asked for a new one

handed it to me there and then

tim

Lucky you. My nearest branch (of ANY bank) is 40 miles away, since the local one (5 miles away) closed last week.

I've just received a cheque that i have to pay in

50 quid cashback from plusnet

tim

nope

the post office is next to the bank

tim

No, it's my choice not to have one

I don't want my phone to be the hub of my world

I want it to be, um a phone

I have to go and buy the stamp

who, in this email era, has spare stamps in the cupboard anymore?

none of them, including the bank, are 40 miles away

they are all 1 mile away

tim

It might make things a little easier if *some* envelopes were kept at home.

At least its only 50 mile round trip to the nearest branch of any bank for us.

For a cheque?

Post Office?

Me, just topped up with 50 1st NVI's...

Does anyone have a pointer to PINsentry software for PC? My laptop has a card reader but just need some windows (xp) software to generate the codes. I always travel with my laptop but sometimes forget to pack the pinsentry hardware which can be a PIN in the ass! My bank are not interested in helping.

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