RE: PARCELS2GO....... Who actually send My Hermes to collect and deliver. I recently bought two labels from parcels2go to post two parcels to the sam e address. One was 6kg and one was 15kg. When i printed the labels they were exactly t he same with the same tracking number, so i attached them to the parcels as instructed in their email. The parcels were collected from my home address by the courier and that was it.
Two days later, i received an email from Parcels2go informing me that I had umderdeclared the weight of one parcel. What happened was I had put the la bels on the wrong parcels, so the 6kg had the 15kg label and the 15kg had t he 6kg label.
They demanded a further £11.25 from me before they carried out the del ivery. I had to pay this as i needed the parcels delivered urgently.
Then the fun begun. First of all, I tried to find a telephone number for th em, no luck, then an email address again, no luck. Finally, I went through to their "live chat" and explained all of the above to the operator. I was simply told to dispute it in their dispute section. All I wanted to do was to explain what had happened. Yes I might have put the wrong labels on the boxes, but they were identical??? Also, Will they give me a credit for the parcel that was OVER PAID ,?? I DOUBT IT.
I went there and all you could do was enter the dimensions, weight and trac king number. No space or area to actually write an explanation.
I went back to the live chat room and again, no luck there. They did give m e an email address of snipped-for-privacy@parcel2go.com and i sent them an email there . I had an automated response saying they had my email and would get back t o me. Well , still no response. RUBBISH SERVICE. I'll never use this compan y again. DO NOT TOUCH WITH A BARGE POLE , YOU HAVE BEEN WARNED !