OT any other Plusnet broadband users having trouble today?

[newshound]

Web chat not available, reporting ten minutes delay on phone help line.

One of their pages seems to show a spike of reports, another shows "no problems"

[Mark]

FWIW I've not noticed any problems today, but I haven't attempted to contact PN today.

[Now I've said this I am bound to experience problems though;-)]

[Nick Odell]

I've been having dropouts for several days now but the same thing happened about this time last year and I wonder if it could be something to do with the weather? Ordinary ADSL here.

Nick

[Mark]

FWIW I am on FTTC (lucky me). ADSL was always appalling here.

[Chris]

Nope. All fine here. I've been working from home since lunch with no issues. Just done a speedtest that checks out fine as well.

[Clive Page]

I've never found web chat to be working and have tried several times over the last few years, so nothing new there.

And only 10 minutes delay on the phone - luxury. It's taken me at least half-an-hour whenever I have needed to contact them. It's really annoying that their "status" pages never reflect actual problems, and that there's no way (that I have discovered) to contact them by email.

[swldxer1958]

In the KCOM area we were on FTTP and the connection was fantastic, but it was £50 pm. I have now moved over the river to Lincolnshire and am now on Plusnet which seems OK if a little slower.

[Dave Plowman (News)]

Thought the general view was that Plusnet was perfect?

I had problems with my BT youview box (Humax). Contacted them via online chat, and a new free one arrived 4 days later.

[Mark]

Not perfect (nothing is). However PN are one of the best IMHO. I particularly like the fact that Bob Pullen of PN reads and posts regularly on usenet.

Great, but BT comes out consistently poor in ISP reviews.

[Dave Plowman (News)]

They tend to push the better service bit. But these posts suggest it is pretty normal.

The larger the number of customers, the more complaints.