Kress repair where?

Hi Got a Kress hammer drill/chisel which has given me great service. However I need a part for it but I cannot find a service centre which supplies parts. Can anyone pont me in the right direction?? Thanks.

Reply to
Persheen
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Kress spare parts (German site) is at

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don't list a UK agent (probably because of some exclusive contract with Wickes) but I would suspect that an independent repair shop would be able to source what you need.

Reply to
Tony Bryer

It will be very interesting to find out what Wickes has to offer since they apparently have an exclusive for the UK.

Reply to
Andy Hall

It is a matter of ringing them up and saying you have a Wickes Kress drill, and who does the service.

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Reply to
Doctor Evil

Well, I hope that it's successful. IME, the next thing that you would hear is the dialing tone.....

I once called B&Q's helpline for PPPro and Ryobi and asked about service arrangements after warranty.

There was a silence followed by some switchboard shuffle.

I didn't give anybody a hard time, there were no suggestions of onanism or sheep and wellies or indeed any other suggestion that there wasn't a solid arrangement behind all of this.

However, they really did dig their own grave. I didn't need to say or do a thing.

Maybe the outcome will be better and God really is present in the D7000 postcode.

Reply to
Andy Hall

The answer I got from Kress when I emailed them on this very subject is reproduced below (interesting that they did not mention Wickes at all however) (email addresses munged by me):

Dear Sir,

thank you for contacting us yesterday asking for any dealer or service centre in UK. First please note that we do not have any dealer at present in UK. Purchase of new tools is handled directly from our headoffice, here in Bisingen-Germany. However, if you are in need of repair, service or spare parts, we would appreciate if you contact one of the hereunder stated companies for further action:

N & J Tools Westcross Centre

15, Shield Drive TW8 9EX Brentford Phone: +44 208 560 0885 Fax: +44 208 847 0790 E-Mail: njtoolsbrentforedPUT_AT_SIGN_HEREbtopenworld.com Contact person: Nigel Stevens

JG POWER

5, Green Bank Lofthouse Wakefield WF3 3QN Tel.: +44 77 4784 5758 E-Mail: JOHNPUT_AT_SIGN_HEREjgpower.fsnet.co.uk contact person: John Greenhill

If you need any further information, please let us know.

Best regards,

KRESS-elektrik Spomenka Stroh Tel.: +49 / 7476 / 87-312 Fax: +49 / 7476 / 87-342 E-Mail: sstrohPUT_AT_SIGN_HEREkress-elektrik.de (10.08.04)

Reply to
John Rumm

Many thanks John

Actually got the drill through a local power tool shop 5 years ago. Was not aware Wickes stocked them.

Reply to
Persheen

Under the Wickes label (grey). You ask the info people and if it is made in Germany it is a Kress. Some of the other pro range are made by other companies. The SDS drills are Kress.

Kress have the only web site which has parts blow up diagrams. Superb.

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Reply to
Doctor Evil

This might be true... but only if you ignore all the other makers who do exactly the same (i.e most of them):

A couple by way of example:

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Reply to
John Rumm

Nope. DW and B&D have that, as do Makita and Bosch in the US.

You can buy all the parts for these quite easily.

Are sure you didn't mean blow up dolls?

Reply to
Andy Hall

..he is at it again...totally irrelevant off topic as usual..

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Reply to
Doctor Evil

So you like to drool over websites showing parts diagrams of tools you don't possess?

Say no more...

Reply to
Dave Plowman (News)

...he is at it again.... just read....

.....inane babble of course. Sad but true.

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Reply to
Doctor Evil

In article , Capitol writes

All mine did/have, you might want to take another look

Reply to
Dave

Checked the most recent Bosch publication---07/85! No drawings but a list of service centres! I keep data going back 40 years for some items. All my Bosch tools are, I realise, over 20 years old and still running like new, one repair to a jigsaw, and that's after 2 houses, 3 extensions and countless other jobs. However the more recent SKIL does have a drawing and the chuck spins off under some circumstances.

Regards Capitol

Reply to
Capitol

In article , Capitol writes

They are separate leaflets/books, I keep all mine and I definitely have exploded parts diagrams for my Bosch tools in the box along with the service centre list which is usually a smaller leaflet affair,

Reply to
Dave

That's obviously more recent than 1985 for Bosch!

Regards Capitol

Reply to
Capitol

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