Google Earth search not working

Apr 27, 2022 Last reply: 4 years ago 16 Replies

It loads up fine, you can use the sat view and the Street View, but if I type in a location in the search box, it complains that I don't have a connection to the Internet, or the server is down. I'm on Plusnet. Anyone else got a problem with search?


Do you mean Google Maps, not Google Earth?

Andy Burns laid this down on his screen :

No - Google Earth's search, where you can type in the name of a place, an address, or a postcode - is not working. It is doing everything else you would expect, apart from search for a place.

I am amazed it is still working. I thought they had ceased support years ago.

Is this in the local application version of google earth, or in a web browser?

What happens if you go to maps.google.com on the web?

John Rumm laid this down on his screen :

The local app, GoogleEarth Pro on Win10

If I start typing, for instance Brescia (Italy) - it will offer various places in Brescia as a popup below, but if I then click any of them - It suggests there is no Internet, or the server is down.

That seems to work fine.

Don't get any offered places with 7.3.4.8573 (64-bit) on Win7

I get a map of Brescia

Maybe it's working for you now?

Just searched for Brescia, Italy on Google Earth pro and it zoomed in and did everything as normal. (Google Earth Pro v 7.3.4.8573, Win 8.1, Chrome v.100.0.4896.127, Plusnet broadband.)

Nick

Forgot I even had Google Earth installed or I'd have tested it earlier, yes working for me here too ...

It does have a slightly odd behaviour - but not showing any internet problem. For example if I search for "southend", It prompts with a number of options. Say I then click "Southend Airport", it does not go there, but instead populates the search box with "Southend Airport (SEN), Eastwoodbury Crescent, Southend-on-Sea". If I click search on that, only then does it centre the map on it.

(if I type Bresica into the search box and ignore the popup suggestions including "Bresica, Italy", when I click search it goes straight there since it is an exact name match)

What version are you running? I have

Google Earth Pro

7.3.4.8573 (64-bit) Build Date

Thursday, March 24, 2022 2:51:46 AM UTC

John Rumm formulated the question :

Brescia was just and example, the same happens on all searches.

The same - 7.3.4.8573 (64-bit)

Nope, still the same.. Worked fine last time I used it a few weeks ago.

That was the other question, might it be a Plusnet issue. Obviously not.

I only mention it since it shows you get different behaviour if the thing you search for is an exact match to a place.

Try a reinstall perhaps?

Mine wasn't working - no network, same as you. Try this:

formatting link
First suggestion (Repair etc.) worked for me.

John Rumm formulated the question :

I tried a new download and reinstall yesterday, over the top. I could maybe try a delete and reinstall.

My version works ok on Windows server standard 2019 (Win10)

Googleearth 7.3.2.5495 (64-bit)

Wednesday, October 31, 2018 3:13:47 PM UTC

OpenGL

Microsoft Windows (6.2.9200.0)

Intel (00010.00018.00010.03345)

16384×16384

Thanks Rob that fixed it, or at least using the reset didn't, but then adding 'clear the cache' did, or maybe both.

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