Just thought I'd share a recent experience with a company (slidingrobesdirect) who provide sliding doors and accessories.
The guides and rollers on a "Stanley" sliding door in our house had broken and I was looking for spares. I couldn't find any the same as the top guides on my door but there was a contact telephone number on the site so I rang them (on a Saturday afternoon).
I explained my problem and the chap on the phone said "Why not email us a photograph?". How many times have I wished for a company that adopts such a common sense approach!
Anyhow, later that evening I received a reply confirming what I suspected (that the guide I had was obsolete) and that an improved design guide in the site would fit in its place.
These duely arrived on Tuesday morning (which is probably about as early as they could have come given that they wouldn't have entered the postal system until Monday morning).
Not a company that I suppose I'll be using that often but nice to know that there are companies out there employing helpful folk providing good service.
Tim