Same as with you and Jimk. She had the stuff delivered.
Only in her case they had to use a bigger lorry as it was on pallets, They had a forklift round the back of Clarence House which was driven buy a footman.
Just no imagination, some people.
michael michael
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Its difficult .... the comments from 24/7 are they did not initiate a service request, they have no re3dords of a service request. AS I can't provide the name or any paperwork - they say its not their issue.
Me - I have gained a free service, so I have not materially lost anything - but its very strange.
You seem to be confusing the performance of one company with a more general business model.
You appear to be to suggest that for anyone aware of the GS register, there was no added value to a maintenance business of this type. I don't buy that argument, since many businesses are profitable doing things that their customers could do for themselves, in theory. The important question is does the business add enough value or convenience for the customer to be prepared to pay for the service.
and again for the avoidance of doubt I am not passing comment on the quality of service offered by this particular company. So all the cherry picked 1 star reviews are not really contributing anything.
Your phrases "get rich quick scheme" and "money for old rope" spring to mind.
Not disagreeing with you there. Many fledgling businesses vastly underestimate the cost of acquiring customers and brand recognition.
Indeed.
Judging by the name of the owner, one of the founding directors of the business. The fact that the domain name was registered a couple of years before formation of the company also suggests some forward planning.
In the case of audited accounts, their accountants. Who would be personally liable if found to be supplying incorrect information.
None of this guarantees that everything is legit and above board, but it does give increased confidence.
Perhaps you should check:
alan_m: "You then let someone into your home and later find out that the service organisation have no record of service being performed. You cannot even guess what the scam is?"
Dave P : "Given your boiler has now broken, that could be the scam."
Lastly, you used the phrase "get rich quick scheme" which I would normally take as another way of calling something a scam of some form.
I did not suggest that there was anything wrong with running a business from a spare bedroom. However others seemed to be inferring that such a business was in some respect insubstantial, or fly by night etc. I just highlighted that the published accounts for this particular example don't support that view, and that it seems implausible that its being run from a back bedroom (or at least one anyway - several perhaps, as are many companies at the moment!)
You must have good glasses to read all that between the lines.
yada yada...
na, can't be bothered... g'night
Then you're totally misunderstood my point.
Which was that there are *far more* potential customers out there, who are completely unaware of the fact that they can access the Gas Safe Register themselves, than there are those who do.
Why would anyone want, or need to chase after people who already know how to access the Gas Safe Register ? That knowledge is an asset on which you can build the business..
Similarly a large number of the reviews complained about the high charges being imposed by British Gas. That knowledge along with the charges being imposed by other big players is a useful asset when bargaining as agent - rather than as a customer - with an engineer - an agent who could potentially bring them repeat business
So ? Of course there are plenty of businesses that are profitable doing things people could do with themselves. People who are time poor simply don't have the time to faff around making sandwiches so they stop off at M$S or Subway instead.
Offering a service which uses a locally based Gas Safe registered engineer to service their boiler, rather than their being ripped off by British Gas at least in their estimation, certainly adds value and convenience for the customer. Although no penguin obviously.
And so yes, were it not for the costs of attracting sufficient customers, in being able to target the whole of the UK this would indeed be a "get rich quick" business with very low overheads which could possibly be sold for a few squillions within a year or two.
Except to confirm of course that the OP's totally unsatisfactory experience with this firm. - the original point of this thread - was hardly untypical at all as it turns out.
And they're not "cherry picked".
As I explained earlier Your Repair are already corrupting the review process by soliciting reviews within 10 minutes of people signing up. Which are simply reviews of their sales operation. And again as I pointed out, only a small proportion of customers will ever experience a fault and require to make full use of their services in the first place, And it will only be at that stage after maybe paying for years that a proportion of them will then find out that owing to small print clauses they never bothered to read, they'd never been covered at all. So much for "service". But all perfectly legal, above board and par for the course with many insurers, as it is.
Its not the picking that counts, but the rotten state of the cherries.
< remainder mercy snipped >michael adams
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You may have had a free service, but from what I understand you have no paperwork to confirm it. You have no Gas Service Record. If something went wrong, would your insurance company pay out without such a record?
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