From Ebay

Last year I bought a 16 gb micro SD card off eBay that came from China. It was supposedly Sandisk - but half the price of a UK supplied equivalent.

It arrived promptly, and although in a package that appeared genuine, the details on the card itself were different to that on the packaging. Comparing the card with a genuine Sandisk it was obviously a fake. I contacted the seller and demanded a refund. Surprisingly they responded and offered a refund of just over half the cost and said I could keep the card. Although it's a fake - it works ok and so I was happy to accept the offer. The refund was duly made and I still have a working

Got a reply this morning apologising for fitting the wrong resistors and offering to send the correct ones for me to fit - and a second unit as compensation.

I can't somehow see a UK firm like Maplin giving this sort of service. They would have fobbed one off with a 'customer service' department, rather than getting an engineer to reply to a technical point.

Tell us the seller!

Sure Electronics.

I had a problem with a computer I bought from Chillblast. Nearly expired free 2 year collect and return warranty.

I rang them (not premium rate) and we agreed it was the power supply. They gave me the choice of them collecting the PC or if I was up to fitting it they would send me a replacement power supply. I opted for the latter and the power supply arrived next day. Job done.

My ISP is Newnet. They are not the cheapest but on the very rare occasions there is a problem I speak to someone knowledgable. Last time it was a local BT fault but Newnet sent me regular emails on the progress BT were making (and warned me not to rely on BT's time estimates)