A couple of month's ago Eon wrote to tell me they were increasing my direct debit by about £60 a month. I know how much electricity I use and it hasn't changed so I rang them to complain, "Why are you going to increase my DD?" got the answer "Oh no we're not" without any trouble at all. Apparently it was a simple mistake.
Yesterday I came home to another letter saying the same thing so I rang them again and I'd not even had the chance to finish telling the woman why I was ringing before she said "Oh no we're not".
So what's going on at Eon? Are they just incompetent or are they in trouble and trying to generate a bit of extra income?