DIY car repairs and spare parts

Hi
I guess this question is slightly off topic but has come about because I tried to DIY so I would be grateful for any assistance.
The latch mechanism recently failed on my rather old Audi. I removed it and went to our local dealership who told me that the part was "not a stock item" and would have to be ordered. This was yesterday and they said that it would probably arrive on tomorrow (Wednesday). I had to pay in full.
Now a bit more examination and a good clean has meant that the "faulty" item now works.
Basically, the question is can I get my money back somehow ? The order form states that "special orders" cannot be returned for credit. It does not however state that this is a special order.
Does the fact that I havent yet pciked up this item help my cause ? I suspect that I will have to pay but any advice welcome. Sorry for it being slightly off-topic...
Tim
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you have to pay although you already have
sorry

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I think I will try and appeal to their better nature see if they will do a deal...
Tim
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sounds reasonable
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In an earlier contribution to this discussion,

You're right about it being OT. It's not *really* DIY - it's not even really motoring - but more legal.
You have contracted to buy something, and are committed to do so. You *may* be able persuade them to cancel the order - but if they've ordered something for you which they don't normally stock, it is - by definition - a special order.
--
Cheers,
Set Square
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I'd suggest you offer to pay a reasonable restocking fee, to cover their costs.
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If they're half decent they'll simply deduct a handling charge of about 20% and refund the rest.
--
*I speak fluent patriarchy but it's not my mother tongue

Dave Plowman snipped-for-privacy@davenoise.co.uk London SW
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and
it
item
form
How much are we talking? Is there anything else you need for the car? They may just swap it for something else.
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Thanks for all the suggestions. The door latch was 75 - so not a huge amount but enough that I didnt really want to spend it if I didnt have to.
Obviously, all will become clear when I speak to them tomorrow morning but I just wanted some clarification of where I stood before I did that.
Tim
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I
that
I
That is a lot. I remember I needed 3 parts for an old VW I owned. 1 part was in stock and the other 2 parts had to be ordered in. Like you, the invoice said "special orders cannot be returned". However when I got home I managed to get one of the old parts working again. So the next day when I went to collect the 2 parts they had ordered I told them I only needed the one of them. That was fine no charge. They said it just stays at their garage until another garage requests it.
So you never know. Good luck.
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Tim Smith wrote:

They have your money and your part...
Which one they choose to give you back is at their discretion, not yours.
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Well thanks for all the replies.
In the end I did get my money back. It did involve a visit to the garage and pointing out that their T&Cs arent made apparent until after they have your money and print out the order but after that they were fine about it!
However, I will be a little more careful in future....
Thanks again,
Tim
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Tim Smith wrote:

Interesting point about T+Cs not being apparent until after you have entered into the contract. There are some old cases involving railway tickets which had the T+Cs printed on the reverse of the ticket and were thus invisible until after purchase. IIRC one involved a person falling to their death. Whoever says that the law is boring!
In a similar vein SWMBO always reads the microscopic print on the reverse of agreements much to the annoyance of the vendors. She once refused to sign a hire agreement because of an Unfair Term and the hirer agreed to delete the offending clause!!!
--
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