We recently had 1 and a half bathrooms up-dated (I am getting too long in the tooth for this sort of work) and when my wife came to clean the bath a week after it had been installed, she called me up there to look at 2 tiny chips in it. It s a pressed steel bath, by the way.
I took photos of the chips. They did not come out too good, but I can see a coloured ring around the chip, that to my eyes suggests that the enamel has been blown off. Could I be right here?
When I cleaned it, just after installation, there was no evidence of any chips. The chips are tiny and are about 7 or 8 mm apart on the side where the bath is just starting to curve towards the bottom, about one third from the end.
My wife tells me that she has used a supermarket trigger spray bath cleaner and a cloth to wipe it. I have no reason not to believe her, but I have doubt about what may happen next.
Plumber who did the job handed my wife a letter from the bath manufacturer (Roca) that was forwarded by Travis Perkins, who I assume provided the bath. It states that their sales manager will come to inspect the chips and an £80-00 charge will be levied if the chips prove not have been caused by faulty manufacture.
Now, how can I tell that I am not being ripped off by false information from the sales manager? Is there anything that I can throw into this to convince him that we have not even begun to do the 'make good' due to both of us having temporary bad heath, let alone dropped anything into it other than a bar of soap or a plastic container of shampoo.
TIA
Dave