We have the FTTC cabinet against our garden wall, and fibre broadband via Zen. The service has been excellent and continued until a couple of weeks ago when, one Friday evening, speeds suddenly tumbled to around 3 Mbps, from a usual 70/80 plus. Did all the usual rebooting, and, Saturday morning, phoned Zen. They are great - immediate investigation, line monitoring, calls returned when promised, real people, speaking English, no script etc. This went on through Sunday (the problem and the Zen response) and, on Monday, we were told there was a 'major contention issue' at the next exchange down the road (about 10 miles away), rather than our line, or our local exchange (100 yards away). BT had been contacted, and work in the exchange promised for 16/17 Nov.
Since then, the service has been usable, whilst avoiding major downloads. However, it is worse in the evenings. There are fairly regular drops in service which don't bother me, but drive wifey/son insane as they play online games.
That was fine until late last Thursday, when the connection was almost dead. That continued all through yesterday. I could just about download mail and news, and very occasionally one of us could reach a web page if text only. No chance loading high graphic content, such as BBC News.
This morning (Sat), we're back where we were a few days ago, with the web accessible, online games playing fine etc.
Hopefully, BT will wave their magic wand early next week. Should it prove to be a BT fault, then I'll be very pleased with the Zen response. Less pleased if it turns out to be a Zen problem. I imagine, though, that if it is a BT problem, it would effect everyone in this area, not just customers of a specific ISP?