We moved into a home with Kitchenaid Superba Side by Side
Refridgerator and the unit loses temurature on the refridge side. We
have had numerous service calls for the same problem under warranty.
We have had parts replaced numerous times. We have since taken out an
extended warranty through Kicthen Aid and have had about 6 service
calls for the same issue. We think our unit is a lemon.
Kitchen Aid has brought out three different service agencies and each
time the unit fails they want the last service company to come back
and fix it again. When this fails, they want a different company to
come out. It's obvious that our unit is a lemon and Kitchenaid always
says, just one more call and it will be fixed. I know that there is a
lemon policy that says that more than three times to fix the same
problem is cause for them to provide a replacement unit. Problem is
that it seems this is a never ending process of sending out a
Each time the unit starts to fade, we stop buying groceries for
several weeks. Then we are often left without a fridge over the
weekend or longer with small children. How do you work with Kitchenaid
to make them hold their end of the extended service contract?
PS they have a clause for spoiled food of $200 per calander year. What
do I do if the unit continues to fail and we have more claims than
Any help or advice would be greatly appreciated.