British Gas - Smart meter bullying tactics

Chris B · 2023-01-26T09:46:44+00:00

I have Gas and electric charged by British Gas. I am fully up to date with payments. I don't have smart meters, I have not requested smart meters, I am not on a tariff requiring smart meters and I have no particular desire for smart meters.I received a text from BG saying than my smart meter installation at (correct postcode so probably not a scam) had been arranged for on . If you want to change the appointment reply with RESCHEDULE.So I did just that. This gave me three alternative dates but stated "We will keep the original appointment until you tell us a new one.I replied with"please cancel the appointment smart meters not required."which clearly confused the Bot as we got in an endless loop finishing in"Sorry something has gone wrong - we will get an advisor to look into it"Now I have had an e-mail saying that my smart meters will be fitted on original and But I can change or cancel this appointment by logging in to my BG account.So I log into my account and find out that yes I can change the appointment but to cancel it I have to ring up their helpline.I think its a bit rich asking me to call (and doubtless wait in a queue for hours) to cancel something I didn't ask for and don't particularly want.I am sorely tempted to just not be in on the day they arrive - Thankfully the meters are safely locked inside the house and not in accessible boxes outside.