I've just had to return to B&Q a light switch which was missing an internal screw. They wouldn't give me a replacement ("I don't know where they are") so they processed a refund and I went back into the store to buy another. I did find once I had paid that the till receipt didn't have the VAT discount on it - I paid the amount that was shown on the hanger.
Now, the switch which I bought on Monday this week was priced on the hanger at £1.98, and I paid £1.94 which was the amount that I was refunded today. However, the price I paid today was........ £1.98. I was told all the prices in the store were now correct and the VAT adjustment was no longer being made at the till.
I wasn't going to spend time in the store arguing over 4p, but I wonder how many other more expensive items have been kept a the old 17.5% VAT price?
Cheers - Kev