I ordered a pair of bathroom ceiling lights from B&Q, for Click and Collect. After I had paid, I was informed that they were not available for Click and Collect, but would be delivered. There was no option to change the pack of spare bulbs ordered at the same time to be included in the delivery, I still had to drive to the store to collect them. Grrr. When they arrived at my home, they were the wrong units, they were huge, and would have been knocked off the ceiling by anybody of more than medium height walking underneath. I called B&Q, who arranged for the correct units to be sent out in exchange. They arrived today, and were exactly the same wrong ones that they had sent the first time. I think somebody has programmed the warehouse barcode reader wrongly. Here we go again...