We used to have a local B&Q, that I used for DIY stuff. They closed,
but we had a Screwfix, which I do use but I'm not keen on the Argos
style of purchase, where you browse the catalogue and select what you
want by catalogue number. I preferred to browse the shelves in B&Q and
select what I wanted more or less by eye.
A Toolstation has now opened in the area. Is Toolstation like B&Q,
where you can browse, or is it like Screwfix/Argos where you select by
catalogue? Yes, I know I could get in my car, drive seven miles and go
to the place, but it's quicker and simpler to ask here.
As with the other answers, like Screwfix.
However, in some branches and with some assistants at least*, it seems
possible for customers go up to the counter and chose items off the
monitor which the assistant has swung around for them, for the
assistant to then fetch the item from the store and for the customer
to inspect it, and spend a good few minutes deciding whether to buy
or choose to look at something else instead.
This is not something I've ever done myself but is something which
seems to occur whenever there are long queues and you're in a hurry.
And never happens in Argos or in Screwfix when I used to use them.
In short having chosen something on their website, it might well be
possible to inspect the item before purchase without too many
* Basically because most of their staff are fairly inexperienced
themselves, they've yet to develop that degree of contemp which many
trade counter assistants are in the habit of showing to ordinary
Big snag with the local B&Q (a big one) is they started out with a decent
selection of slow moving hardware like nuts and bolts, but never
replenished it. Odd, given the outrageous mark up. But for most things I'd
buy there, I know what it is in a catalogue anyway, so don't need to
*Certain frogs can be frozen solid, then thawed, and survive *
Dave Plowman firstname.lastname@example.org London SW
I sometimes find that having checked that an item is in stock, it isn't
anywhere to be seen on the shelves in "the obvious" section, the staff
will claim never to have heard of the item, if you can persuade one of
them to look it up on the computer they don't enter the full description
you gave them, so they don't find it, even when you get them to enter
the full phrase the computer finds it and says "in stock" but doesn't
tell them where it is, so you're left traipsing up and down the aisles
for "tenuously linked" sections until you find it ...
Catalogue and the staff get the goods from the warehouse behind the
counter. The person serving you gets the goods.
Screwfix has counter staff and then you goods are fetched by someone
else which can result in a long wait.
In my experience screwfix staff cannot care a shit about customer
service. Toolstation staff have a more professional attitude to customer
That mirrors my experience, and the branch manager seems equally likely
to be manning the tills at busy periods, or pushing a broom at quite
times, I'd say a TS branch seems to run with under half the staff that
an SF branch does.
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