: the state or fact of being incompetent
2 : inadequate to or unsuitable for a particular purpose
3 a : lacking the qualities needed for effective action b : unable to
I purchased a range hood for my mom from sears.com (local store pickup).
It was to replace a defective old unit (same nominal size, duct and wiring
I phoned Sears to arrange installation. They said this would be
accomplished by their preferred contractor, a company called (I think)
Custom Appliance Installers. I believe they are out of Orland Park, IL.
The contractor called and my mom told them it's possible that the adjacent
cabinet might have to get moved over an eighth of an inch or some tiles cut
to clear the different side dimensions of the new unit. "We don't do
that," she was told. Sears called back and left a message saying they were
Moving a cabinet a half inch is just as much work as moving it across the
I doubt you would find many appliance installers willing to do the cabinet
How to you trim installed tile on a wall? Again, I doubt you would find
an appliance installer equiped to do that kind of job.
I can understand your frustration, wanting to help your mother and being
some distance away and having to rely on unknown people to do a job. But,
stop and rethink for a minute. Is it possible you are being a bit
unreasonable in your expectations?
First, let's assume everything you stated was correct. Even so, it's
only half the story. Why did they need to enlarge the install space?
Was that by the manufacturer's instructions?
This is what I'm guessing, the vendor gets a flat rate. So performing
the work in as little time possible means there is a greater chance
for profit, and a larger one. So they don't want to do extra work, so
they will only do what they have to.
tom @ www.FreelancingProjects.com
I agree with those that say that Sears, to their credit, had the good
sense to understand what their contractors are capable of doing and
what they cannot do. Installing a range hood in a std space is one
thing. Moving cabinets, even an 1/8", unless it happens to be the last
one and there is room next to it is a whole different thing. And even
worse, is cutting some tiles that are cemented to brick as part of a
kitchen backsplash. You should be happy they didn't send some guy who
tried to do it and screwed the whole thing up, which is what they
probably know from experience can happen.
As for the details of the install, I can understand the issue with the
existing tile being cut in around the old unit. But the requirement I
see is that you need a hood that is slightly bigger than the old one so
that it covers up all the area in back that doesn't have tile. It
sounds like the new one is indeed bigger, but you want the excess tile
cut away so the hood will go back an additional 3/8" like the old one.
Why is that necessary? Usually the front back dimension is not
critical and trying to get tile that is cemented to a brick wall cut
and off without damaging the remaining tile doesn't sound like an
typical install issue to me, nor something I would want to do.
I still don't understand the need to move the cabinet because of the
tile though. If the old one was the same nominal as the new one, it
should just go straight in, no?
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